Experience

Intertek UK & Ireland

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• UK Central Enquiries Lead

  • Nov 2018 - Present

  • Lead the Central Enquiries function for the UK and worldwide as the first point of contact for a FTSE50 company. • Manage a small team including ensuring the bigger picture is properly communicated, delegating, planning workload, appraisals, training processes and customer service, and ensuring standards are met • Ensure that inbound customer enquiries (via phone and email) are answered promptly and effectively • Provide support to each of the business lines for directing inbound enquiries to the correct facility. Including but not limited to Oil and Gas, Pharmaceuticals, Consumer goods and food products, clinical trials and research on Pharmaceuticals and Cosmetics, Environmental (Onshore and Offshore projects), Sustainability, Government services (Inspections and Exportations) Electrical, Automotive industries and Business quality and Assurance. • Ensure that all enquiries are entered and maintained correctly in the company’s Customer Relationship Management (CRM) system assisting with communications between clients and Intertek business lines (Business developers, labs, site directors and marketing directors) Show less



Malvern Panalytical Pharmaceuticals

• United Kingdom
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Customer Service Advisor

  • Oct 2017 - May 2018

  • Developing and maintaining a good working relationship with customers to ensure that their requirements are met and that they are receiving a satisfactory service. • Dealing with phone queries related to information, quotes, and customers enquiries. • Arranging delivery of media and collection of samples for customers. • Performing contract review of all jobs received into the laboratory as per the Concept Life Sciences Quality Manual. • Liaising with relevant sections of the laboratory to ensure that results will be available in the required timescale. • Ensuring that contract review and reporting meets the requirements of any relevant accreditation standards (e.g. ISO 17025/MCERTS) and/or regulatory compliance standards (e.g.GLP/ISA/TLAS) are met. Act as an ambassador for the company brand and values. • Ensuring that reports for customers are delivered on time and where this is not possible communicating this to the customer. • • Dealing with customer queries and complaints to ensure there is enough communication with the customer and a satisfactory outcome. • Arranging and editing for any invoices to be promptly sent and liaising with the clients for the resolution of any reporting errors, discrepancies or complaints regarding the results. Show less



CYPRIAN CARE LTD

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Personal Care Assistant

  • Oct 2015 - Jul 2017

  Providing assistance to vulnerable adults due to incapacity. Providing medication, daily assistance with personal care. Encouraging the service user to maintain independence by assisting with daily needs. Providing assistance to vulnerable adults due to incapacity. Providing medication, daily assistance with personal care. Encouraging the service user to maintain independence by assisting with daily needs.



Shaftesburys Blinds and Shutters

• London, England, United Kingdom

• Sales Service Advisor

  • Sep 2010 - Apr 2015

  • Dealing with clients’ orders by acting as the ambassador of the company • Giving estimates for potential and existing clients over the phone or in our show rooms • Dealing with customers’ queries and complaints for possible errors in the materials • Setting up appointments with the clients for fitting and repairs and taking payments over the phone. • Dealing with clients’ orders by acting as the ambassador of the company • Giving estimates for potential and existing clients over the phone or in our show rooms • Dealing with customers’ queries and complaints for possible errors in the materials • Setting up appointments with the clients for fitting and repairs and taking payments over the phone.