Experience

MFI Enterprise Solution

• IT Services and IT Consulting
• 1 - 100 Employee

• Field Technical Support Technician

  • Sep 2011 - Present

  1. Contribute to the development and deployment of digital solutions in order to improve the performance of communication operations in both government and private organizations. This could involve the use of solutions such as Alcatel systems, open-source systems, ConVox, and servers at a proficiency level. 2. Designing project management flow, conducting site surveys, gathering client information for a new site, auditing existing equipment, and cabling layout plan. 3. Providing user training and support via TeamViewer, voice call, Any desk, to all our clients on newly installed systems. 4. In-house and outdoor cabling for voice, and data, and liaising with service providers in proposing quality and standard networking terminations of normal and multipair cable solutions thus increasing efficiency for our clients. 5. Troubleshooting various networks, PABX problems, power issues, software systems errors, and all user-end related issues and performing systems maintenance to prevent major incidents and track performances. 6. Participate to the development and deployment of Anti-Corruption Unit call center solution, Ministry of Healthy Uganda call center solution, and communication system, Ministry of Internal Affairs Uganda, Civil Aviation Authority communication system, UEDCL call center solution, Uganda Airlines communication system, Bank of Uganda communication system and many more. 7. Re-engineering project to improve and consolidate end-to-end service process; restructured communication flow among 10 departments. Show less



Uganda Civil Aviation Authority

• Uganda
• Airlines and Aviation
• 100 - 200 Employee

• Telecommunication Technical Support

  • Nov 2012 - Present

  Ensure overall reliability of the communication computing infrastructure; achieved by identifying communication requirements through; designing and planning, setting up, maintaining, securing, and expanding the communication throughout the country airside. Ensure overall reliability of the communication computing infrastructure; achieved by identifying communication requirements through; designing and planning, setting up, maintaining, securing, and expanding the communication throughout the country airside.



Anti-Corruption Unit Uganda

• Uganda

• Call Center Support Specialist

  • Sep 2015 - Present

  Responsible for installations, supporting, and working with the technical team and other necessary stakeholders to ensure proper identification, implementation, and maintenance of the all-anti-corruption unit communication systems. Responsible for installations, supporting, and working with the technical team and other necessary stakeholders to ensure proper identification, implementation, and maintenance of the all-anti-corruption unit communication systems.



Vision Group Uganda

• Uganda

• Telecommunication Support

  • Nov 2012 - Present

  Responsible for installations, supporting, and working with the technical team and other necessary stakeholders to ensure proper identification, implementation, and maintenance of all Vision Group telecommunication systems. Responsible for installations, supporting, and working with the technical team and other necessary stakeholders to ensure proper identification, implementation, and maintenance of all Vision Group telecommunication systems.



Bank of Uganda

• Uganda
• Banking
• 500 - 600 Employee

• Telecommunications Support

  • Nov 2012 - Present

  Ensure overall reliability of the communication system infrastructure; achieved by identifying communication requirements through; designing and planning, setting up, maintaining, securing, and expanding the communication throughout the bank of Uganda countrywide. Ensure overall reliability of the communication system infrastructure; achieved by identifying communication requirements through; designing and planning, setting up, maintaining, securing, and expanding the communication throughout the bank of Uganda countrywide.



Italian Embassy Uganda

• Kampala, Central Region, Uganda

• Telecommunications Technician

  • Apr 2014 - Dec 2022

  I was responsible for installations, supporting and working with the technical team to ensure proper identification, implementation and maintenance of the all Embassy communication systems. I was responsible for installations, supporting and working with the technical team to ensure proper identification, implementation and maintenance of the all Embassy communication systems.