Information Technology Operations Support

• Jan 2022 - Present

Support & Operation Duty and Responsibility: • Collect database transaction in Nicepay monitoring support deploy in Nicepay Handling merchants and customer complaints from email. • Receiving complaints and assign to related department to solve the problem. • Checking merchants transactions on the system Monitoring the transactions system make a weekly report monitoring transactions. • Identifying & answering escalated issues from merchants Coordinate with the dispute team if a transaction problem occurs. •Delivering support to existing business users, ivestigating and resolving application errors, data discrepancies and queries. •Ensure to maintained that solution and application support documentation to the highest quality and accuracy. •Follow up to client and partners to ensure smooth operation Show less

Admin Technical Support

• Jul 2020 - Jan 2022

Admin Technical Support Duty and Responsibility: • Do a quarterly to check of network device is it still worth using. • Collect invoices from vendors to pass on to finances team. • Create a checklist for every performance list budget. • Request regrooming network. • Conduct visits for sea cable patrols with vendors •Participate in the submarine cable repair tender process Admin Technical Support Duty and Responsibility: • Do a quarterly to check of network device is it still worth using. • Collect invoices from vendors to pass on to finances team. • Create a checklist for every performance list budget. • Request regrooming network. • Conduct visits for sea cable patrols with vendors •Participate in the submarine cable repair tender process

IT Network & Support

• May 2018 - Jun 2018

Consumer Services

• Jun 2017 - Jul 2017

Survey Drawing Inventory

• Jun 2017 - Jul 2017

IT Support

• Sep 2013 - Nov 2013