Senior Relationship Officer

• Jan 2023 - Present

Senior Relationship Officer

• Mar 2021 - Jan 2023

Relationship Officer

• Aug 2015 - Mar 2021

▪ Identifies opportunity areas for growth within 50KMs from the office of operation. ▪ Carries out and provides market research and customer needs analysis and identify opportunities for product development or modification to the Assistant Manager. ▪ Markets the Bank’s products to potential clients. ▪ Develops and maintain relationships with clients. ▪ Participate in the organized customer forums for both feedback and training on banks products and services. ▪ Develop, implement and maintain a good understanding of the Bank’s clients’ business plans, financial projections and support requirements. ▪ Conducts financial analysis for growth, analyze funding requirements for potential and existing clients within their portfolio. ▪ Provides technical assistance and advice to clients. ▪ Maintain high quality client portfolio through effective monitoring, evaluation and follow up through reports generated from T24. ▪ Provide any other report required that is not available in T24. ▪ Provide effective and efficient service delivery to clients including loan appraisals, loan processing and customer service. ▪ Maintain the turnaround time of 48 hours as per policy for all customer related matters. ▪ Maintain relationships with the local administration within area of operation. ▪ Ensure operation within the stipulated 50KMs radius from the office of operation as per policy. Show less

Market Researcher

• Feb 2014 - Jul 2014

▪ Assisted in choosing the interviewees either by approaching them in the street, call on them at home or phone them. ▪ Assisted in explaining to people about the research and how it will be used. ▪ Asked a set script of questions about attitudes to a particular product or issue. ▪ Recorded people’s answers on smart phone. ▪ Collate the results and pass them back to the market research organization. ▪ Assisted in choosing the interviewees either by approaching them in the street, call on them at home or phone them. ▪ Assisted in explaining to people about the research and how it will be used. ▪ Asked a set script of questions about attitudes to a particular product or issue. ▪ Recorded people’s answers on smart phone. ▪ Collate the results and pass them back to the market research organization.