Data Administrator

• Apr 2023 - Present

• Working with database software to find ways to store, organise and manage data. • Ensure proper filing of all research and project data (paper and electronic) and sorting information. • Assisting with database design and development. • Accurately import and export datasets. • Assist with consolidation of individual project daily, weekly, monthly, or quarterly reports and submit reports to Data/Project Manager within the set timelines. • Retrieve, transcribe, and archive participants clinical reports. • Assisting with procurement of equipment or resources. • Provide general administrative support to FPD Research Unit • Coordinate and manage FPD Research Unit IT equipment. • Archive participant files in a standard retrievable manner • Understand and apply Good Clinical Practice (GCP) standards when dealing with participant’s information. • Identify and assign queries on the electronic data query platform. • Monitor and lock participants’ electronic records to restrict data modification and access. • Comply with individual set targets as determined by Data Coordinator or Manager. • Collaborate and maintain professional relations with investigators and non-research clinical staff. • Maintain study participant confidentiality. Show less

Junior Application Support Consultant

• Dec 2021 - Mar 2023

• Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out • Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls • Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market • Deconstruct client issues and analyse the various solutions in all regions, via various communication channels • Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) • Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries • Render functional support to the customer via telephonic, email, Skype and Team Viewer Show less

ICT Intern

• Aug 2020 - Nov 2021

• Assist in general financial management responsibilities. • Assist with reconciliations and financial analysis. • Assist in development of financial reports as per MFMA which include statistical analysis. • ICT contract management • Co-ordinate and Provide Support to the users. • Server room management • ICT Asset Management • VPN and ICT rights management. • Procurement and management of Microsoft Licensing and Corporate Network Anti-virus • Desktop Support (Install, configure, upgrades, diagnosing and repairs all devices) • Exchange Server and Active Directory Administrator • PC Installation (Configure Wireless, 3Gs, mobile devices e.g. Tabs, Smartphones) • IT Infrastructure Management • Provide IT corporate reports monthly and quarterly. • Software installation and maintenance Show less

Business Management Tutor

• Mar 2019 - Oct 2019

Examination assistant

• Jan 2019 - Feb 2019