Experience

Hinge Health

• United States
• Software Development
• 700 & Above Employee

• Principal Product Manager

  • Jan 2023 - Present

  Lead efforts to expand Hinge Health from a purely digital company to a hybrid company with in-person visits nationwide Lead efforts to expand Hinge Health from a purely digital company to a hybrid company with in-person visits nationwide



WeightWatchers

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Group Product Manager

  • Apr 2021 - Dec 2022

  - Lead strategy and delivery of an ecosystem of experiences designed to drive habit formation and behavior change. My team of 3 product managers leads product designers & engineers to ship engaging new user experiences, optimize the engagement funnel and explore premium experiences. - Partner with stakeholders across Behavioral Science, Marketing, Content, and Operations to understand their needs and find commonalities in features and capabilities to build a cohesive prioritized… Show more - Lead strategy and delivery of an ecosystem of experiences designed to drive habit formation and behavior change. My team of 3 product managers leads product designers & engineers to ship engaging new user experiences, optimize the engagement funnel and explore premium experiences. - Partner with stakeholders across Behavioral Science, Marketing, Content, and Operations to understand their needs and find commonalities in features and capabilities to build a cohesive prioritized roadmap. - Led the design and development of strategic multi-market pilot programs to inform the development of a new membership tier.

• Senior Product Manager

  • Oct 2020 - Apr 2021

• Product Manager

  • Nov 2018 - Oct 2020

  As product manager for Connect & Connect Groups, I owned the vision and roadmap for WW’s members-only social network. The Connect online community enables members to seek and provide support, receive tips to navigate their weight loss journey, and build connections with similar members. I work with my team and stakeholders across Design, Operations, Data Science, BizDev, Marketing, & Engineering to deliver new features for our users including Polls and People to Follow & Suggested Groups ML… Show more As product manager for Connect & Connect Groups, I owned the vision and roadmap for WW’s members-only social network. The Connect online community enables members to seek and provide support, receive tips to navigate their weight loss journey, and build connections with similar members. I work with my team and stakeholders across Design, Operations, Data Science, BizDev, Marketing, & Engineering to deliver new features for our users including Polls and People to Follow & Suggested Groups ML models. Key responsibilities include: * Leading a cross-functional team of 8 software engineers, 2 quality assurance engineers, one product designer, one visual designer and an experience researcher. * Managing distributed teams, with QA team members in Jordan, engineering in 3 locations, and remote UX research. * Guide product development, including agile software development, member journey mapping, user research, & data analysis to ensure * Facilitate workshops with senior leaders and other product teams to align resources and priorities in support of Connect.



Facebook

• Software Development
• 700 & Above Employee

• Product Operations Manager

  • Jan 2018 - Nov 2018

  Led team of 7 Product Specialists to identify and prioritize top user issues to build high quality Sharing products

• Product Specialist Lead

  • May 2016 - Dec 2017



Upstart

• United States
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Jul 2015 - May 2016

  - Managed a team of 20+ credit analysts during the busiest shift in which the team fielded 100s of inbound calls. My responsibilities included allocating resources, handling customer escalations, delivering performance reviews, and identifying process improvements - Fully redesigned employee training program which reduced the average ramp time from several months to 2 weeks - Managed a team of 20+ credit analysts during the busiest shift in which the team fielded 100s of inbound calls. My responsibilities included allocating resources, handling customer escalations, delivering performance reviews, and identifying process improvements - Fully redesigned employee training program which reduced the average ramp time from several months to 2 weeks



Walmart

• United States
• Retail
• 700 & Above Employee

• Operations Management Intern

  • Jun 2014 - Aug 2014

  - Partnered with top supplier to establish long-term strategic initiatives and FY16 roadmap to achieve Walmart.com sales, traffic and conversion goals - Product managed the design and development of comprehensive technical training resource for Walmart.com suppliers - Partnered with top supplier to establish long-term strategic initiatives and FY16 roadmap to achieve Walmart.com sales, traffic and conversion goals - Product managed the design and development of comprehensive technical training resource for Walmart.com suppliers



Google

• United States
• Software Development
• 700 & Above Employee

• User Insights Analyst for Android

  • Jan 2011 - May 2013

  - Chosen to serve as ambassador in Google Dublin office. While in Dublin, created a business case for international Android support resulting in support for 4 language markets. Delivered trainings to 40 international agents to enhance their analysis skills. - Served as launch readiness coordinator including organizing a group of executives and product managers to review over 15 product launches. - Lead departmental report audit including recruiting and managing a team of 3 people to… Show more - Chosen to serve as ambassador in Google Dublin office. While in Dublin, created a business case for international Android support resulting in support for 4 language markets. Delivered trainings to 40 international agents to enhance their analysis skills. - Served as launch readiness coordinator including organizing a group of executives and product managers to review over 15 product launches. - Lead departmental report audit including recruiting and managing a team of 3 people to analyze reports. Recommendations on report improvements lead to 15% increase in report quality scores.

• Consumer Operations Associate

  • Sep 2009 - Jan 2011

  - Interfaced with product, engineering, and marketing to influence the user insight strategy for Mobile Search - Identified areas of confusion in the product and authored 20 help center articles to clarify those product areas for users. - Created and managed surveys for 8+ products to built insights about mobile users, which resulted in 75+ product changes.



YouTube

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Global Communications & Public Affairs Intern

  • Jun 2009 - Aug 2009

  - Developed methods to identify and compile 85 use cases of the YouTube Insight product. - Analyzed user trends and wrote four story pitches with one resulting in a published article. - Developed methods to identify and compile 85 use cases of the YouTube Insight product. - Analyzed user trends and wrote four story pitches with one resulting in a published article.