RDS Call Center Extension

• Apr 2022 - Present

Program Manager & Sales Associate

• Aug 2021 - Apr 2022

Support Contact and Eyeglasses to manage cost, utilization, and quality of care. Teach and support all team Receptionists, Optometric Technicians, and Opticians. The main focus is to maximize the benefits realized by the organization. Patients that have appointments with doctors or want to purchase Eyeglasses or contacts will have the teams or my support to follow the best steps. • Command and manage day-to-day activities and workflow for health care and financial, manager of ten professionals. • Receive and organize all Contact and EyeGlasses to be received by clients and adjusted when taken in. Aug 2021 – Current • Increase sales to $8.000/day consistently Show less

Product Owner - Information Technology

• Feb 2020 - Jan 2021

As the Product Owner, I oversaw all information and technology tools, including the collection, selection, processing, storage, distribution, evaluation, and security for over 45 medical units in Niterói. Daily, led Administrative IT and Data Product Development teams, delegating tasks and managing workflows. Effectively utilized Kanban and Scrum methodologies to enhance operations, using online systems to follow all deliverables. As the Product Owner, I oversaw all information and technology tools, including the collection, selection, processing, storage, distribution, evaluation, and security for over 45 medical units in Niterói. Daily, led Administrative IT and Data Product Development teams, delegating tasks and managing workflows. Effectively utilized Kanban and Scrum methodologies to enhance operations, using online systems to follow all deliverables.

Project Manager (Product Owner) Analytics & Market Intelligence

• Aug 2012 - Sep 2019

In this role, I oversaw analytics and market intelligence teams, focusing on creating and executing organizational initiatives. I delivered executive level and C-suite presentations, informing strategic decisions and offering thought support for leadership teams. I also developed data structures, enabling predictive modeling. Some highlights include the following: • Generated pipelines of customer experience and sales, worth $12M USD, including incremental opportunities generated based on team studies. • Conducted primary and secondary research to open new markets, with a 29.2% customer increase. Spotlighted multiple cross-selling opportunities and identified new potential distribution partners. Show less

Project Manager Business Intelligence & Product Owner

• Jun 2011 - Jul 2012

In this role, I supported the Department of Health and Human Services by synthesizing health data. I created multiple dashboards to simplify reporting for state hospitals and emergency care units, resulting in an increase of 90% in attendance for patients. I also leveraged Agile methodology and expertise as a Scrum Master, to reduce search time and cost. In this role, I supported the Department of Health and Human Services by synthesizing health data. I created multiple dashboards to simplify reporting for state hospitals and emergency care units, resulting in an increase of 90% in attendance for patients. I also leveraged Agile methodology and expertise as a Scrum Master, to reduce search time and cost.

Project Manager, Business Intelligence & Systems Development

• Apr 2002 - Jun 2011

As a Project Manager, I supervised Business Intelligence (BI) and Systems Development processes and teams on a daily basis, ensuring projects were on time and on spec. I launched a new BI platform across the institution, improving data integrity. I created dashboards, highlighting key data, to support leadership decision making including diagnosis, medication, financial, and more. In this role, I oversaw three teams for a total of 25+ employees, dedicated to developing and implementing portfolios of cancer control and prevention systems. Show less