Lukasz Zientek, FCCA, PMP

S4 HANA Finance Implementation Lead at ARC Consulting
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Contact Information
Location
Cracow, Małopolskie, Poland, PL
Languages
  • English -
  • German -
  • French -
  • Polish -

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Anna Marcula

Lukasz has been a driving force in our PTP success. Excellent leadership skills and process knowledge. Thank you for your guidance and support over the last 2 years, for encouraging me to perform beyond expectations and being there to help with challenges along the way. Your leadership and guidance have been invaluable. I wish you the very best in your future.

Rafal Szmajser, Ph.D.

Lukasz reported to me in his Senior PTP Manager role. He proved to be self-driven professional actively driving HEINEKEN PTP strategy (also working in end to end centre strategy) and delivering year on year double digit efficiency in the process. While very much focused on results Lukasz proved to be a true leader driving engagement of teams which was recognized by over 200 FTEs feedback in a year of significant business transformation. I can strongly recommend Lukasz to any senior role in GBS/SSC environment. His diverse backround in consulting, transformation, transitions as well as hands on operations experience make him a well rounded professional in the sector.

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Credentials

  • PMP certified PM
    Project Management Institute
    Jan, 2018
    - Oct, 2024
  • Acca member
    ACCA
    Dec, 2016
    - Oct, 2024
  • Six Sigma Green Belt
    LUQAM
    Dec, 2014
    - Oct, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Jan, 2018
    - Oct, 2024
  • Akademia Komunikacji Menedżerskiej (MANAGERIAL COMMUNICATION ACADEMY)
    Leaders Island
  • Komunikacja to Twoja Praca (COMMUNICATION IS YOUR WORK)
    Leaders Island

Experience

    • Benin
    • Accounting
    • 1 - 100 Employee
    • S4 HANA Finance Implementation Lead
      • Jul 2022 - Present
    • Japan
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • S/4 HANA Finance Implementation Lead
      • Jul 2022 - Present

      lead od finance implementation of S/4 HANA, definition of a global template for future rollout lead od finance implementation of S/4 HANA, definition of a global template for future rollout

    • India
    • Information Services
    • 1 - 100 Employee
    • Engagement Director
      • Jan 2022 - Jul 2022

      Leading F&A and HRO end to end services for 2 international clients with ~150 FTE in service delivery in 3 delivery locations in Europe and India. - Managing People - Maintaining and Developing Client Relationship - Managing and Controlling Service Delivery - Managing complex projects Transition and Transformation phases - Achieving effectiveness and efficiency related goals - Running Improvement initiatives - 6 Sigma & Lean methodologies - Managing the Contract and responsible for budget Show less

    • Netherlands
    • Food and Beverage Services
    • 700 & Above Employee
    • PTP Senior Process Manager
      • Nov 2019 - Dec 2021

      Managing HEINEKEN PtP Shared Service delivery - approx 26 countries, ~230 FTE team delivering end to end Invoice to Pay process. Driving strategy for digitalisation and overall process improvement in collaboration with Global Process Owner team, local Financial Directors and Procurement teams, IT and CPI. In first full year of managing the team delivered double digit efficiencies - via scope expansion of new processes from the business, insourcong ~75FTE from BPO provider in India that contributed to lower process costs (done in very rapid time, fully remotely and with significant efficiencies from day 1). In second year continued transformation of teams (country to process based plus setup of new CoE) and process plus key automation/waste elimination/process mining initiatives that will continue to deliver double digit % efficiency in the process. All done while leading team through significant transformation of finance- in PTP namely implementation of Central Finance/S4 Hana for the company and centralising regional payments. As part of our center Management Team co-responsible to define and deliver strategy of the center which was recognised by the industry by winning in 2021 the best Business Service Firm of the year in Kraków, Poland competing with all SSC/BPOs in Kraków. Show less

    • Ireland
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • EMEA & NA PTP Senior Operations Manager
      • Dec 2018 - Oct 2019

      Managing PTP team for European and North America regions - consisting of mix of ~190 FTE of captive and BPO resources, located in 3 centers: Krakow (Poland), Hyderabad (India) and Juarez (Mexico).Promoted Aptiv to become ACCA certified employer and acting as Practical Experience Supervisor and mentor for ACCA students working at Aptiv.

    • EMEA Travel & Expenses Operations Manager (acting)
      • Jan 2018 - Nov 2018

      EMEA GBS T&E (~15 FTE) is delivering end to end solution for expense administration using Concur and integrated corporate credit cards.

    • EMEA Business Process and Continuous Improvement Manager
      • Jan 2016 - Nov 2018

      1) Manage team of Project Managers and Data Analysts responsible for definition and delivery of Finance Transformation projects - transitions to GBS, creation of new solutions and systems/processes supporting efficiency, quality and/or compliance - aligning with Functional Leaders and Process Owners2) Develop People and Drive Continuous Improvement and Lean skills- define and develop continuous improvement skills across the whole GBS organization3) Develop Supporting Functions - redefine GBS reporting, analytics and finance system administration competences to better support GBS Functions and drive efficiencies. Not only limited to BI implementation but change in culture to a metrics driven organization4) Improve operations - define projects possible in operations contributing to achievement of targets. Foster transferring knowledge and cross-functions and teams knowledge exchange and cooperation.5) Establish closer link with internal customers - supporting key meetings with core internal stakeholders within Delphi, defining how GBS can best address their various needsNote: since Dec 2016 after Delphi spinoff 2 separate companies were created: Aptiv and Delphi Technologies (each focusing on their core portfolio). GBS is still supporting both companies. Show less

    • EMEA Business Process and Finance Manager
      • May 2014 - Dec 2015

      1) Manage realignment of Finance GBS balancing services performed by BPO vs captive SSC - lead project to transfer to captive SSC ~80-100 FTE2) Lead analysis of centralization into GBS for new scope (sites/services) within Delphi EMEA3) Drive Business Improvements initiatives to be delivered by Delphi GBS towards its customers/sites - define ideas, initiate and start project, run those projects from start to delivery

    • Manager
      • Aug 2007 - Apr 2014

      Managing multiple projects in various domains (Finance & Accounting, HR, IT): • Managed team (consisting of Business and IT resources) preparing design of EU F&A processes for new business processes and system implementation for Real Estate entity – both from F&A area as well as integration of the Real Estate package with PS Financials. • Lead team of ca 10 FTE’s responsible for implementation of new European financial model including common chart of accounts, cost center structure and other analytics together with common reporting. Firstly defined EU blueprint, then implemented for Dutch operations and finished with rollout to Central Europe • Responsible for design of the new financial model and managing the change on the client Business and BPO processes across all departments (ca 300 FTE’s). • Responsible for transition of multiple finance & accounting processes from the Netherlands to Poland BPO location (ca. 80 FTEs) • Responsible for business process improvements and implementing various projects and changes within the following areas (Banks & Payments, Assets Management, General Ledger, Travel & Expenses, Accounts Payable, Franchise, Real Estate) • Design and coordination of payment processes optimization including security of payment files between ERP and e-banking applications (RBS, Multicash, ING Online) • Responsible for definition of new European solution of wage & bank accounting for all of Ahold entities in Europe – including both design of to-be process, defining roles & responsibilities of several parties included (HR, Payrol provider, Finance Controlling and Finance BPO) and managing setup of new team to deliver the wage & bank accounting services in Poland for all of Ahold entities: the Netherlands, Czech Republic, Slovakia • Setup of SEPA roadmap defintion and implementation for an EU retailer Show less

    • Owner
      • Jul 2007 - Apr 2014

      Owner of ACIT Services, part of ARC-Consulting. Group of experts providing consultng & IT services to Accounting Shared Service Centers, espcially for retail industry. Providing continuous improvement consulting & integration/conversion services. Multiple references of successful large scale projects in accounting service centers setup/development. Since July 2007 focused on process migrations to BPO center, process redesigns and improvements within several areas. Tel: +48 604957584 Show less

    • Senior Business Systems Support Analyst
      • Sep 2006 - Jun 2007

      Supporting various systems at the Philip Morris European Shared Service Center, mainly SAP, and working on various continuous improvement projects at the center. Team Lead for SAP Business Warehouse roll out in the PMI Accounting SCE. Supporting various systems at the Philip Morris European Shared Service Center, mainly SAP, and working on various continuous improvement projects at the center. Team Lead for SAP Business Warehouse roll out in the PMI Accounting SCE.

    • Poland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Analyst
      • Nov 2004 - Aug 2006

      1) ERP Conversion Lead (9 months). Member/lead of the conversion team, responsible for conversion from PeopleSoft 7.5 and 8.0 to PSFT 8.8. Modules: AP, AR, AM, PC. 2) Supply Chain Management IT systems strategy for a large brewery (3 months): organisation & users' needs for a SCM system, scenario preparation, business case development and vendor evaluation 3) Data conversion lead for converting data between PeopleSoft 8.5 and Oracle Financials ERP systems (4 months) 4) Accounting Shared Service Center (SSC) setup in Hungary (3 months) 5) IT organisation audit (<1 month) - major Polish retail chain. I was responsible for evaluating the current IT organisation, describing its readiness for future strategic direction of the IT in the company 6) SAP CRM workshop (1 month) - presenting Accenture SAP Easy to Run CRM version on the Polish market (internet sales, mobile sales, trade performance management and interaction center) Show less

    • Business Development Assistant
      • Jul 2003 - Feb 2004

      Development of a new Information System product for operating rooms. The project included steps from defining the scope of the project, getting a common needs set-up for European countries, recommendation of the technological solution and analysing in details the sales potential of the product plus the positive effect of sales of the rest of the portfolio - detailed financial analysis. Development of a new Information System product for operating rooms. The project included steps from defining the scope of the project, getting a common needs set-up for European countries, recommendation of the technological solution and analysing in details the sales potential of the product plus the positive effect of sales of the rest of the portfolio - detailed financial analysis.

    • IT trainee
      • Jun 2002 - Sep 2002

      1) Implementing an electronic invoice validation system to be used by about 200 users. Learining the system, testing from the business needs perspective, deploying it, training the users and launching action. 2) Development of the corporate website www.pg.pl 1) Implementing an electronic invoice validation system to be used by about 200 users. Learining the system, testing from the business needs perspective, deploying it, training the users and launching action. 2) Development of the corporate website www.pg.pl

    • Logistics trainee
      • Aug 2001 - Sep 2001

      Job responsibility: 1) Logistics department - little system for chosing the optimal carrier for shipments. 2) Daily activities related to grouping packages to be delivered to different clients in Poland. Job responsibility: 1) Logistics department - little system for chosing the optimal carrier for shipments. 2) Daily activities related to grouping packages to be delivered to different clients in Poland.

Education

  • University of Economics, Katowice, Poland
    BSc
    2001 - 2006
  • Wyższa Szkoła Zarządzania i Bankowości
    Postgraduate in Six Sigma
    2013 - 2014
  • French Institute
    DELF
    2006 - 2007
  • Akademia Ekonomiczna im. Karola Adamieckiego w Katowicach
    Master of Business Administration (M.B.A.)
    1999 - 2004
  • Helsingin kauppakorkeakoulu
    MSc Xchange program
    2003 - 2003
  • Abbotsholme School
    A-levels
    1997 - 1999

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