Ziegfreda Lucinicio
Virtual Assistant at Freelance- Claim this Profile
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Topline Score
Bio
John Kirby Reyes
Candy (as how I call her) is really a positive person and can see all her strengths as a reinforcement and opportunities as a way to make her better in what she do. She is also a good team player contributing to the team's success. Great addition to my team!
John Kirby Reyes
Candy (as how I call her) is really a positive person and can see all her strengths as a reinforcement and opportunities as a way to make her better in what she do. She is also a good team player contributing to the team's success. Great addition to my team!
John Kirby Reyes
Candy (as how I call her) is really a positive person and can see all her strengths as a reinforcement and opportunities as a way to make her better in what she do. She is also a good team player contributing to the team's success. Great addition to my team!
John Kirby Reyes
Candy (as how I call her) is really a positive person and can see all her strengths as a reinforcement and opportunities as a way to make her better in what she do. She is also a good team player contributing to the team's success. Great addition to my team!
Experience
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Virtudesk
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United States
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Virtual Assistant
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Apr 2021 - Present
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Jun 2018 - Feb 2021
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Process Associate
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Jul 2017 - Apr 2018
As a Process Associate, we are working under minimal supervision and following manager's instructions on how we can get things done effectively. We handle inbound calls for credit card services educating cardholders about the changes, updates, and usage of their cards. As a Process Associate, we are working under minimal supervision and following manager's instructions on how we can get things done effectively. We handle inbound calls for credit card services educating cardholders about the changes, updates, and usage of their cards.
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Sep 2016 - Apr 2017
Took care of inbound and few outbound calls for Telecommunications account and inbound calls for a retail account. We need to ensure that customers were informed about the products shipping details, plan prices and subscriptions, and latest updates. We are also responsible for resolving most of their concerns and we need to make sure we provide the resolution or the closest possible option for them. Took care of inbound and few outbound calls for Telecommunications account and inbound calls for a retail account. We need to ensure that customers were informed about the products shipping details, plan prices and subscriptions, and latest updates. We are also responsible for resolving most of their concerns and we need to make sure we provide the resolution or the closest possible option for them.
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Community
