Experience

The Heart of Europe

• United Arab Emirates
• Real Estate
• 300 - 400 Employee

• Butler

  • May 2016 - Present

  • To consistently provide thoughtful, caring and sincere service.• To assist with any plans or arrangements the guest intends to make during their stay.• To ensure that all requests from Guests are made possible and are followed up on.• Ensure repeat guests are met and greeted on a daily basis and profiles are updated.• Make reservations, orders and other important matters.• Reception and In room check in. • Supervise the operation for room service, food and beverage and other concerns of guests.• Check and warm up the room for arrival VIP guest.• Replace guest amenities and supplies in rooms as per VIP level or guest preferences.• Make the courtesy calls for departures.• Respect guest privacy and do not discuss guests’ private information with colleagues• Provide third service to guests by ensuring rooms are tidied up after guests leave rooms• Provide prompt laundry service and shoe shine service; ensuring special preferences of guests are met.• Being ambassador in lobby area introduce and upsell our outlets, restaurants and activities • Logs all wake-up call requests and performs wake-up call services.• Provides information about hotel services to guests.



Kempinski Palm Jumeirah

• Guest Service Agent

  • Dec 2014 - May 2016



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Concierge ( Casual Hiring )

  • Jun 2013 - Oct 2014

   Consistently offer professional, friendly and engaging service Assist guests with mail, messages, and any plans or arrangements they require Assist with any plans or arrangements the guest intends to make during their stay Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Stay current and up to date with all hotel services as well as daily VIP requests and special events



The Torch Doha- Aspire Zone

• Telephone Operator team leader incharge

  • Nov 2011 - Jun 2013

  • Assist office administration in providing the highest quality guest service• Supervision of colleagues, scheduling, training on equipment, policies, and procedures• Provided interdepartmental liaison negotiations for smooth guest operations• Review and Update training manuals and programs • Assist office administration in providing the highest quality guest service• Supervision of colleagues, scheduling, training on equipment, policies, and procedures• Provided interdepartmental liaison negotiations for smooth guest operations• Review and Update training manuals and programs



Fairmont Nile City

• Egypt
• Hospitality
• 100 - 200 Employee

• Royal Service Agent

  • Sep 2009 - Oct 2011



Semiramis InterContinental Cairo

• Hospitality
• 1 - 100 Employee

• Waiter

  • Jun 2006 - Sep 2009