Experience

eMed Healthcare UK

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Operations Manager

  • Jan 2020 - Present

  India * Conduct business process analysis & identify critical issues & gaps for an established organizational process. * Managed team workload distribution and structure to ensure consistently good performance. * Interchanged between IT & business contacts to manage project lifecycle, & ensured team achieved 92% of deadlines by communicating realistic expectations. * Worked with clients to recommend appropriate training and scheduling as systems were deployed. * Collaborated with clinical… Show more * Conduct business process analysis & identify critical issues & gaps for an established organizational process. * Managed team workload distribution and structure to ensure consistently good performance. * Interchanged between IT & business contacts to manage project lifecycle, & ensured team achieved 92% of deadlines by communicating realistic expectations. * Worked with clients to recommend appropriate training and scheduling as systems were deployed. * Collaborated with clinical teams to reduce operational, compliance,& audit challenges and created strategies with the product team to deploy new features. * Reduced cost to the company by around 30-45% using Excel & Data visualization. * Worked with the Tech team & product team closely to develop a user-friendly API, about 75-80% of our patients actively use App. * Handled medical equipment sales & rental service & able to reduce around 20 - 40% cost to the company. Show less



Narayana Nethralaya Eye Hospital

• Hospitals and Health Care
• 300 - 400 Employee

• Operations Manager

  • Sep 2017 - Jun 2019

  Bengaluru Area, India * Responsible for training, managing, and motivating PCCs, Front Office, and admin staff. * Continuously monitored & evaluated processes to find areas of improvement, significantly improved the patient's experience by 32% by optimum utilization of resources. * Maintained patient files, receive and post all payments to patient files, insurance payments, and copayments. * Created and maintained a clinical database of clients. Compiled clinical data using Data Visualization capabilities… Show more * Responsible for training, managing, and motivating PCCs, Front Office, and admin staff. * Continuously monitored & evaluated processes to find areas of improvement, significantly improved the patient's experience by 32% by optimum utilization of resources. * Maintained patient files, receive and post all payments to patient files, insurance payments, and copayments. * Created and maintained a clinical database of clients. Compiled clinical data using Data Visualization capabilities with help of an Snr Business analyst. Show less



Portea

• India
• Hospitals and Health Care
• 700 & Above Employee

• Senior Operations Executive

  • Feb 2015 - Sep 2017

  Bengaluru Area, India • MBR (Management Business Review) • Client handling • Maintaining the MIS • Weekly report • Monthly report • Follow up with clients • Payment & Collections • Service delivery • Escalations management • Lead to Lead management • PNL

• Operations Management Trainee

  • Feb 2015 - Apr 2015

  Bengaluru Area, India



Apollo Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• Physiotherapist

  • Jan 2013 - Aug 2013

  Bengaluru Area, India



Fortis Healthcare

• India
• Hospitals and Health Care
• 700 & Above Employee

• physiotherapist

  • Jul 2012 - Jan 2013

  Bengaluru Area, India



Manipal Hospital

• Physiotherapist

  • Mar 2012 - Apr 2012



Hosmat Hospital

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Physiotherapist

  • Jan 2012 - Feb 2012

  Bengaluru Area, India