Experience

Alruqee Group

• Saudi Arabia
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Sales Support Representative

  • Jan 2020 - Present

  Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Respond to complaints from customers and give after-sales support when requested. Monitoring Inquiry and Order Progress including issue of offers, quotations, material availability. Handle the processing of all sales & purchase orders with accuracy and timeliness. Sending proforma invoice to customers for the payment confirmation. Store and sort financial and non-financial data in electronic form and present reports. Checklist to be prepared after receipt of Purchase order from customer. Inform clients of unforeseen delays or any problems with the order which they placed. Monitor the team’s progress, identify shortcomings and propose improvements. Manage customer return, and issue the credit Note for the complaint product. Researching and analyzing data to create sales forecasts. To maintain account receivables and follow up with the customer for timely receipt of payments as per the agreed terms. Maintaining the customer's information for future references. Providing excellent customer service and achieve customer satisfaction. Prepare daily performance report and monthly report Show less

• Sales Support Representative

  • Feb 2015 - Dec 2019



Samiah Group

• India

• Sales Executive

  • Jun 2013 - Aug 2014

   Communicate with customer and explain about product, prices and EMI terms.  Understand the customer requirement and providing the relevant information.  Negotiating the terms of an agreement with a view to closing sales.  Close sales deals and achieve customer satisfaction.  Identifying new markets and business opportunities and arranging meetings with potential customers.  Maintain and develop relationships with existing customers in person and via telephone calls and emails.  Handling the task of promoting product and service of the organization.  Gather market and customer information  Coordinate with account department regarding the EMI and payment of customer.  Working to monthly sales and revenue targets as set by the sales manager.  Record sales and order information and report the same to the sales department.  Attending exhibitions and events to represent the company and its products lines. Show less