Experience

JoeyCo

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Warehouse Operations Manager

  • Jul 2020 - Present



Aalmir Trading L.L.C

• Supply Chain Manager –Logistics / Distribution Management / Materials Movement

  • Jun 2007 - Apr 2019

  Logistics Management• Supervising logistics operations, ensuring timely execution while adhering transit guidelines; coordinating with transporters and freight forwarders for selection of vehicles while supervising fleet of vehicles & transporters.• Spearheading primary stock movements for accomplishing sales and distribution. • Designing and implementing inventory norms & updating the same on a regular basis & minimize stock out.• Providing service support to clients and resolving their issues / concerns; supervising execution of orders and follow up.Distribution• Managing activities pertaining to negotiating / finalization of deals (techno-commercial) for smooth execution of sales & order processing.• Negotiating with transporters, warehouse contractors & defining Standard Operating Procedures to ensure seamless and cost-effective movement of consignments.• Implementing sales & distribution plans to ensure availability of the entire range of products.• Maintaining high level of customer service by implementing programs like just in time, centralized distribution and delivery and timely settlement of stockist’s claims.Inventory/Warehouse Management• Planning physical layout of warehouse for storage of products – saleable stocks and samples, marketing inputs, etc.• Responsible for allocation / transfer of material, conducting routine inspection to ensure reconciliation of physical stock at the warehouse• Performs cycle counts to prevent inventory shrink.



DHL Express UAE

• Express Logistics Centre, Jebel Ali Free Zone, UAE as Logistics Supervisor - DHL Worl

  • Feb 2005 - Jul 2007

  Oversaw wide gamut of tasks involved in processing orders as per the requirements & instructions of customers in adherence to the current procedures for relevant service. I efficiently kept regular track of the inventory systems and maintained reports of the same. I deftly sustained all data available to obtain detailed monthly consolidation; reported all stock lists according to their specific requirements.I essayed a stellar role in maintaining an updated filing system of all the transactions like import & export files including packing list , waybills, invoices, customs and municipality related documents in order to be ready for audit purposes. I took care of any service failures cased by subcontractors or Aalmir entities; taking necessary actions in order to rectify errors and enhance customer service satisfaction. I was pivotal in maintaining all calls / e-mails records; ensured that same are answered within a set time period on daily working hours. I worked in close relation with the team towards the achievement of both individual & department goals. I also maintained reports of forklift and other machines; ensured that all the stuff is working properly. I also acquired necessary annual contracts viz. pest control, air-conditions, firefight system and facility maintenance contract. I hold the credit of being recognized as Employee of the Month for the rendering exemplary performances towards customers delight in 2005; handling logistics departments of the organization where services had been rendered. I also introduced fleet management system in distribution; this resulted in reducing the delivery time through proper rout planning; increased the fleet utilization & delivery efficiency and achieved maximum customer satisfaction. I was successful in clearing off all the invoices before the end of the month thereby increasing the sales; pushed sales team for getting more business. I was instrumental in in reducing damaged and expiring stock quantity.

• DHL World Wide, UAE as Customer Service Call Center, Telemarketing & Sales Support

  • Jan 2003 - Feb 2005

  I was actively involved in managing daily shipments in order to identify the undelivered, returned, delayed, lost, damage and held shipments to implement necessary actions. I was pivotal in reviewing the existing company procedures, technology & services; identifying the drawbacks and suggesting ways of improving them to provide a high-level of service to all clients; ensuring a perfect booking of customers on CSV to avoid occurrence of any problem; adhering to ISO procedures and safe working practices stated in the manual regarding the execution of customer service procedures