Zhuo Zhang

Sales Service & System Specialist at Universal Beijing Resort
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Contact Information
us****@****om
(386) 825-5501
Location
CN
Languages
  • Chinese Native or bilingual proficiency
  • English Native or bilingual proficiency
Skills

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Bio

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5.0

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Siqi Chen

I have known her for almost 4 years, she is a very serious, optimistic and hard-working girl. She always treats everything into important affairs, and she never delays to the last day, whereas have done it as soon as possible. Also she has very strong and abundant professional knowledge in hospitality industry. What's more she is a responsible girl in anything. I believe she can achieve her goal in hospitality industry.

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Experience

  • Universal Beijing Resort
    • China
    • Entertainment Providers
    • 400 - 500 Employee
    • Sales Service & System Specialist
      • Apr 2021 - Present

      * Handling all operational supports to sponsorship hospitality fulfillment; * Reservation tasks of the products UBR offered to Corporate Marketing Partners, including ticket, hotel rooms, and VIP experience; * Coordinate with relevant teams to ensure the reservation is well confirmed and the guests could be taken care well during their experience in the park; * Resolving urgent queries and issues that sponsors may rise regards reservation in an efficient manner; * Carefully monitor and track all reservation record and data for review and audit.

  • Booking.com
    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Customer Support Specialist China VIP Team
      • Jan 2020 - Apr 2021

      * Provide customized support for China VIP guests in order to achieve highest level of guests’ loyalty.* Put VIP guests’ needs as team level priority. Collect data for adjusting structure of GWG hierarchy frequently.

    • Customer Service Specialist
      • Jul 2018 - Dec 2019

      * Respond to a broad range of customer (guest) inquiries via different channels, such as telephone and email, and provide problem resolution in accordance with our service standards* Liaison between customers (guests) and partners (accommodations) on frequently occurring tasksthat require previous experience and knowledge of CS tools, methods and processes. Topics and tasks can change overtime and currently include: modifications, cancellations or confirmation of reservations, travel assistance, request for information, special requests, no show, easy complaints

  • Florida International University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Executive Office Assistant (Part-time)
      • Aug 2017 - Mar 2018

      * Assistant with connecting outbound call from Wolfe University Center to different relevant departments. * Show the way to students or visitors to diversity spots on campus. * Assistant with connecting outbound call from Wolfe University Center to different relevant departments. * Show the way to students or visitors to diversity spots on campus.

Education

  • Florida International University
    Bachelor & Master of Hospitality Management, Hospitality Management
    2013 - 2018
  • Tianjin University of Commerce China
    Bachelor's degree, Hospitality Administration/Management
    2013 - 2017

Community

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