Experience

New Oriental Education & Technology Group

• China
• Education Administration Programs
• 100 - 200 Employee

• Business Development | Instructor

  • Mar 2015 - Present

  Categorized difficult clients and classified problems with excel by analyzing cases of complaint, replacement, and refund. Upgraded solutions to such cases with experience by consulting with leaders, discussing among colleagues, searching online, and reading books and essays Retained over 20 old clients and collaborated with branch manager by persuading over 50 new clients into signing up for classes Trained new teachers by approving classes, arranging new teachers to sit in and repeating after classes, contributing to 12 new teachers passing the induction test within two months Show less



Self-employed

• Nanjing, Jiangsu, China

• Co-Founder

  • Jun 2018 - Jun 2022



Huawei

• Nanjing, Jiangsu, China

• Translator

  • Sep 2013 - Mar 2015

  Grasped translation tool developed by Huawei in a short period of time. Translated and proofread documents in the telecommunications domain and other domains, including marketing, financing, investing, internal auditing, and speeches given by Huawei leaders Coordinated with secretaries in planning campaigns on Family Days by communicating with colleagues in Huawei Translation Center and providing welcome and on-site service to families and children of colleagues. Hosted in Voice of Huawei Nanjing Research Institute in 2014, and assisted by encouraging participation among colleagues and gathering programs for the campaign Procured plants for Huawei Translation Center by communicating with colleagues and associating with plant suppliers and controlled the cost effectively Show less