Zhi Shian Wong

System Engineer at Innovax Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, Singapore, SG
Languages
  • Hokkien Professional working proficiency
  • Cantonese Professional working proficiency
  • English Professional working proficiency
  • Chinese Full professional proficiency

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Credentials

  • Operating Systems and You: Becoming a Power User
    Coursera
    Sep, 2020
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Sep, 2020
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Aug, 2020
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Aug, 2020
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Nov, 2020
    - Nov, 2024

Experience

  • Innovax Systems
    • Singapore
    • Software Development
    • 1 - 100 Employee
    • System Engineer
      • May 2021 - Present

  • Acclivis Technologies and Solutions
    • Singapore
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Apr 2020 - May 2021

      -Monitor system, network, application and service alerts-Provide 1st level response to incoming requests in accordance to maintenance SLA-Notify customer in the event of an incident and/or maintenance activity-Ensure support tickets are resolved in a timely fashion-Liaise and coordinate with team members to provide resolutions-Document the resolution of incidents and problems-Any other administrative duties -Monitor system, network, application and service alerts-Provide 1st level response to incoming requests in accordance to maintenance SLA-Notify customer in the event of an incident and/or maintenance activity-Ensure support tickets are resolved in a timely fashion-Liaise and coordinate with team members to provide resolutions-Document the resolution of incidents and problems-Any other administrative duties

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Supervisor
      • Feb 2020 - Mar 2020

      -Prepare report of team member to HQ-Handling feedback/Complaint/Enquires for inbound call-Routing Email and online feedback to relevant departments-Daily update to Manager about the work performanceReason of leaving: Campaign was prematurely terminated by client due to Covid-19. -Prepare report of team member to HQ-Handling feedback/Complaint/Enquires for inbound call-Routing Email and online feedback to relevant departments-Daily update to Manager about the work performanceReason of leaving: Campaign was prematurely terminated by client due to Covid-19.

  • Urban Green Cabin Sdn Bhd
    • Sales Manager
      • Jan 2015 - Dec 2019

      -Handle company sales operations-Reporting and stock ordering-Manage online market place for incoming orders-Marketing and events-Provide excellent after sales customer service.Reason of leaving: Change of Environment to Singapore for better opportunities related to IT industry -Handle company sales operations-Reporting and stock ordering-Manage online market place for incoming orders-Marketing and events-Provide excellent after sales customer service.Reason of leaving: Change of Environment to Singapore for better opportunities related to IT industry

Education

  • University of Greenwich
    Bachelor's degree, Computer Science
    2014 - 2016

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