Experience

UW-Madison Division of Information Technology (DoIT)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Specialist

  • Oct 2022 - Present

  In this role, I provide exemplary customer service to users on and off campus via phone, chat, and email; assist customers with software and tools, including (but not limited to) NetID and DUO accounts, learning software, and collaboration software; and collaborate with DoIT Staff to resolve customer inquiries and ensure case resolution. In this role, I provide exemplary customer service to users on and off campus via phone, chat, and email; assist customers with software and tools, including (but not limited to) NetID and DUO accounts, learning software, and collaboration software; and collaborate with DoIT Staff to resolve customer inquiries and ensure case resolution.



Scheels

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jul 2020 - Sep 2021

  In this position, I presented a helpful, friendly, and efficient attitude towards all customers to finalize their purchase, assisted in the organization of sales floor and apparel, stocked beverages and snacks, directed customers to appropriate sections, and answered customer calls and questions. In this position, I presented a helpful, friendly, and efficient attitude towards all customers to finalize their purchase, assisted in the organization of sales floor and apparel, stocked beverages and snacks, directed customers to appropriate sections, and answered customer calls and questions.



Lumen Coffee

• Rochester, Minnesota, United States

• Barista

  • Jan 2020 - Sep 2020

  In this role, I made and prepared a variety of beverages and bakery/breakfast items for customers while practicing food safety, learned the intricacies of and took payment via the Square POS system, worked the cash register and handled till balancing at the end of the day, and managed the drive-thru. In this role, I made and prepared a variety of beverages and bakery/breakfast items for customers while practicing food safety, learned the intricacies of and took payment via the Square POS system, worked the cash register and handled till balancing at the end of the day, and managed the drive-thru.