Zhenia Mendoza

Data Specialist / Customer Support Lead at RK Logistics Group
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Contact Information
us****@****om
(386) 825-5501
Location
San Jose, California, United States, US
Languages
  • American Sign Language Limited working proficiency

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Bio

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Credentials

  • Communication Tutor Training
    National Association of Communication Centers
    Jan, 2020
    - Nov, 2024

Experience

  • RK Logistics Group
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Data Specialist / Customer Support Lead
      • Feb 2021 - Present

      - ISO 9001 internal quality auditor training certified - Organize & facilitate meetings with operation personnel, upper management, & customers - Create a variety of data reports & charts that include but not limited to Pareto, Pivots, & Analysis - Using solution based thinking & cost/benefit analysis to resolve issues - Managing & creating standard work instructions, training plans, process flowcharts, & onboarding handbooks to ensure quality service to customers - Answering high volume of emails & phone calls for various departments in multiple buildings - Integrating teamwork, collaboration, & preparation skills in a new developing department in the company -Proficient in SAP Show less

  • Advance Data Communications
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Administrative Assistant
      • Aug 2015 - Feb 2021

      -Organize and maintain files in an efficient manner while being able to handle customers and employees with politeness and professionalism -Proficient in computer skills with sending business emails, managing spreadsheets, and documents -Balancing accounts to send out and receive invoices and checks -Data entry -Creating work orders and overseeing projects -Light accounting work -Organize and maintain files in an efficient manner while being able to handle customers and employees with politeness and professionalism -Proficient in computer skills with sending business emails, managing spreadsheets, and documents -Balancing accounts to send out and receive invoices and checks -Data entry -Creating work orders and overseeing projects -Light accounting work

  • San Jose State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Public Speaking Coach
      • Aug 2019 - May 2020

      - Using my expertise in public speaking to help students in their classes with speeches - Understanding and working with student's to showcase their individual skills within their speeches - Using interpersonal skills to effectively work with students, teachers, and other tutors - Flexibility and adaptability - Using my expertise in public speaking to help students in their classes with speeches - Understanding and working with student's to showcase their individual skills within their speeches - Using interpersonal skills to effectively work with students, teachers, and other tutors - Flexibility and adaptability

  • Panera Bread
    • United States
    • Restaurants
    • 700 & Above Employee
    • Sales Cashier
      • Jan 2019 - Jun 2019

      -Upselling and promoting products to customers -Visual merchandising and organization of the store and store products -Money handling while maintaining good customer service. -Upselling and promoting products to customers -Visual merchandising and organization of the store and store products -Money handling while maintaining good customer service.

  • KidzToPros
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Dance Instructor
      • Aug 2018 - Dec 2018

      -Educate and engage children in dance routines and activities to inspire them to continue their interest for dancing while providing a fun exercise for kids of all ages -Educate and engage children in dance routines and activities to inspire them to continue their interest for dancing while providing a fun exercise for kids of all ages

  • San Jose State University - Student Union
    • San Jose, California, United States
    • Customer Service Team Member
      • Aug 2016 - May 2018

      -Memorization of food and drink recipes while having a large amount of customers at a time -Handing food preparation and cooking while still working efficiently -Being able to handle money responsibly -Efficiently working in a fast-paced environment -Working in a team to provide great customer service while upholding good food preparation skills -Memorization of food and drink recipes while having a large amount of customers at a time -Handing food preparation and cooking while still working efficiently -Being able to handle money responsibly -Efficiently working in a fast-paced environment -Working in a team to provide great customer service while upholding good food preparation skills

Education

  • San Jose State University
    Bachelor of Arts - BA, Communication and Media Studies
    2016 - 2020
  • University of San Francisco
    Master's degree, Marriage and Family Therapy/Counseling
    2022 -

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