Experience

Ray-Mont Logistics

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Compensation and Benefits Coordinator

  • Aug 2023 - Present



SSENSE

• Canada
• Retail
• 700 & Above Employee

• Human Resources Coordinator

  • Jan 2023 - Aug 2023

  - Maintained the integrity of all employee-related records and data in HRIS.- Created employee data reports and perform analysis.- Responded to employees in a timely and accurate manner through the HR ticketing system.- Ensured accurate and timely input of Time & Attendance and Payroll related data on an ongoing basis.- Onboarded and provide assistance in the administration of employee’s group benefits.- Produced employment confirmation letters.- Assisted with immigration-related tasks, such as tracking work visa expiry.- Coordinated and draft contract extension and end of contract letters.- Identified and implement areas for continuous improvement in HR processes, policies, and tools. Show less

• Associate Talent Acquisition Partner

  • Aug 2022 - Jan 2023

  - Managed the full cycle recruitment of fulfillment center associates and customer service agents including sourcing, screening, interviewing, and making offers.- Conducted background checks on candidates with third party companies.- Built and maintained a healthy pipeline of promising candidates when hiring requests are low.- Onboarded new employees in-person at the fulfillment center.- Participated to in-person recruitment events.- Engaged in the continuous improvement of recruitment processes, policies, and tools. Show less

• Operations Coordinator & Scheduler

  • Nov 2021 - Aug 2022

  - Scheduled 150-250 agents with skills in 5 languages over phone, e-mail and chat.- Scheduled 24/7 support roles such as: Queue Monitoring, Floor Support and Escalation.- Created reports and reported findings on the team’s performance for daily management meetings.- Prepared and validated monthly billing hours for our outsourcing partner.- Drafted and sent out internal team communications.- Participated in the ongoing process of improving Scheduling’s responsibilities within CX operations. Show less

• Customer Experience Agent

  • Apr 2020 - Oct 2021

  - Assisted clients and business partners with product knowledge, SSENSE’s shopping policy, shipping and invoice (including tax and duty) questions.- Communicated with various internal departments to solve clients’ issues in a clear, concise and timely fashion.- Onboarded over 20 new agents through detailed presentation and practice of customer experience agents’ expected tasks and responsibilities.



Carleton University

• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2020 - Apr 2022

  - Intermediate Microeconomics II & Intro Statistics for Economics. - Lead weekly tutorials for groups between 50-100 students and answer their questions. - Graded students’ assignments, examinations and submitted their grades in Excel. - Intermediate Microeconomics II & Intro Statistics for Economics. - Lead weekly tutorials for groups between 50-100 students and answer their questions. - Graded students’ assignments, examinations and submitted their grades in Excel.