Maksim Zharkov
Technical Support Engineer at ilink- Claim this Profile
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English Native or bilingual proficiency
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Russian Native or bilingual proficiency
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Bio
Boris Domayev
Maksim and I worked together at Depo Computers in the Hotline department, and I consider myself fortunate to have called him my colleague. He consistently went above and beyond for the team and played a crucial role in ensuring that the department handled a large volume of tickets within tight deadlines. Maksim possesses deep knowledge in computer hardware, operating systems, and mobile devices. He maintains composure and productivity during periods of high pressure. I am impressed by Maxim's ability to stay in control even with the most complex and extensive cases. Technical support engineers often take years to develop this skill, but for him, it seemed completely natural. Maksim has quickly climbed the career ladder, constantly improving his skills and professionalism. During our collaboration, Maksim has grown from a Level 1 Technical Support Specialist to a Key Account Support Engineer. Any company would be fortunate to have Maksim on their team.
Boris Domayev
Maksim and I worked together at Depo Computers in the Hotline department, and I consider myself fortunate to have called him my colleague. He consistently went above and beyond for the team and played a crucial role in ensuring that the department handled a large volume of tickets within tight deadlines. Maksim possesses deep knowledge in computer hardware, operating systems, and mobile devices. He maintains composure and productivity during periods of high pressure. I am impressed by Maxim's ability to stay in control even with the most complex and extensive cases. Technical support engineers often take years to develop this skill, but for him, it seemed completely natural. Maksim has quickly climbed the career ladder, constantly improving his skills and professionalism. During our collaboration, Maksim has grown from a Level 1 Technical Support Specialist to a Key Account Support Engineer. Any company would be fortunate to have Maksim on their team.
Boris Domayev
Maksim and I worked together at Depo Computers in the Hotline department, and I consider myself fortunate to have called him my colleague. He consistently went above and beyond for the team and played a crucial role in ensuring that the department handled a large volume of tickets within tight deadlines. Maksim possesses deep knowledge in computer hardware, operating systems, and mobile devices. He maintains composure and productivity during periods of high pressure. I am impressed by Maxim's ability to stay in control even with the most complex and extensive cases. Technical support engineers often take years to develop this skill, but for him, it seemed completely natural. Maksim has quickly climbed the career ladder, constantly improving his skills and professionalism. During our collaboration, Maksim has grown from a Level 1 Technical Support Specialist to a Key Account Support Engineer. Any company would be fortunate to have Maksim on their team.
Boris Domayev
Maksim and I worked together at Depo Computers in the Hotline department, and I consider myself fortunate to have called him my colleague. He consistently went above and beyond for the team and played a crucial role in ensuring that the department handled a large volume of tickets within tight deadlines. Maksim possesses deep knowledge in computer hardware, operating systems, and mobile devices. He maintains composure and productivity during periods of high pressure. I am impressed by Maxim's ability to stay in control even with the most complex and extensive cases. Technical support engineers often take years to develop this skill, but for him, it seemed completely natural. Maksim has quickly climbed the career ladder, constantly improving his skills and professionalism. During our collaboration, Maksim has grown from a Level 1 Technical Support Specialist to a Key Account Support Engineer. Any company would be fortunate to have Maksim on their team.
Credentials
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RAIDIX Certified Engineer
RAIDIXMar, 2021- Nov, 2024 -
CompTIA A+
CompTIAApr, 2023- Nov, 2024 -
IELTS General Training 7.0
IELTS OfficialDec, 2021- Nov, 2024
Experience
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ilink | Blockchain Development company
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Kazakhstan
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Engineer
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Jun 2022 - Present
Responsibilities: ● Resolve user issues promptly and efficiently via chat and email in both English and Russian. ● Communicate technical problems to relevant team departments in a timely manner. ● Provide supervision and support to users from the initial contact through to problem resolution or product information provision. ● Assist with user onboarding, education, and ongoing support. ● Author instructions, FAQs, and user broadcast messages. ● Prepare reports as per requests from superiors and collaborate with the AML officer. Achievements: ● Developed comprehensive regulations for the technical support department based on industry best practices. ● Collaborated with system analysts to create an internal knowledge base for the product. ● Successfully advocated for recommended changes to the product's user interface, resulting in improved user experience. Show less
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DEPO Computers
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IT Services and IT Consulting
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100 - 200 Employee
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Key Account Technical Support Engineer
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Oct 2019 - Jun 2022
Responsibilities: ● Receive and process customer requests via phone, email, and online chat. ● Provide technical support to company clients for a wide range of hardware and software, including personal computers, servers, workstations, data storage systems, network equipment, laptops, AIO PCs, and thin clients. ● Conduct remote troubleshooting and diagnostics to resolve technical issues. ● Analyze logs, diagnostic data, and other relevant information from hardware and operating systems. ● Collaborate with hardware vendors and OS developers to address troubleshooting challenges. ● Contribute to the writing and verification of technical documentation. Achievements: ● Promoted to a second-line support engineer within six months of starting work due to exceptional skills in analyzing diagnostic information such as logs, screenshots, and dumps. ● Successfully completed training on Broadcom, NetApp, Veeam and RAIDIX products, enabling handling of more complex cases. ● Resolved cases related to software-defined storage (SDS) systems on RAIDIX software. ● Advanced to the position of a key customer support engineer within two years, demonstrating proficiency in resolving complex cases with server storage systems and effective collaboration with software developers. ● Achieved a high customer satisfaction rating, successfully resolving 3,446 requests during tenure, surpassing average to 30%. Show less
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CompTom - Computer repair service
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Tomsk, Russia
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Computer Repair Specialist
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Sep 2018 - Oct 2019
Responsibilities: ● Accept equipment and register applications in CRM system. ● Perform diagnostics, maintenance, and repairs of personal computers, laptops, tablets, smartphones, and other small appliances. ● Identify and list required components and consumables for purchases. ● Provide expert consultation to clients, emphasizing repair solutions and addressing general technical inquiries ● Maintain proactive communication with clients throughout the repair process to ensure customer satisfaction. Achievements: ● Implemented efficient technological processes for diagnostics and repairs. ● Successfully trained and mentored two junior engineers. ● Established and maintained long-term partnerships with two suppliers for spare parts, tools, and accessories. Show less
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Education
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2013 - 2018
Tomsk State Pedagogical University
Bachelor's degree, Technology and Life Safety
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