Senior Operations Project Manager

• Apr 2021 - Present

Operations Manager

• Oct 2020 - Mar 2021

Transferred with whole division and worked as Operations manager to provide set of systematic evaluating indicators for better performance and results mainly on supply chain, online consultation, etc. Transferred with whole division and worked as Operations manager to provide set of systematic evaluating indicators for better performance and results mainly on supply chain, online consultation, etc.

Operation Management Manager

• Sep 2019 - Oct 2020

·Process Re-engineering for PingAn Good Doctor (1833.HK): -Led 1/3 process re-engineering module from front office to back office. Interviewed stakeholders from VP to staff to identify as-is state and re-design to-be state. Formulatedprocess maps and approval matrix. -Managed project progress via routine report to the project supervisor. Discussed end-to-end process cross-reference with team members to ensure the completeness for the whole company. ··Leads to Cash (LTC) Process design: -Conducted process design for the sale and delivery process with team members. Benchmarked companies such as Huawei, Neusoft, etc. and defined key phases for the whole process. -Followed 4 projects as PQA to monitor the improvement after the design suggestion granted by CEO. -Designed system process for proposal feasibility (DRB in Huawei PDRT) and drafted PRD for SA to implement. -Whole process saved over 80% of approval time after the LTC framework implemented. Show less

Senior Consultant

• Jan 2019 - Aug 2019

··Cost Optimization for a prestigious sports goods company:-Comprehended operating expenses cost report process. Identified the needs for automated tools to analyze the cost.-Designed Tableau data framework and support team on technical difficulties. Developed automated tools using python script and coached clients for the use and maintenance. -Clients significantly relieved from manual work by the automated tools that can perform data wrangling and append manual adjustment requested by end user. Besides the Tableau dashboard presented more concrete information provided by data, and helped client drive their strategic decision making based on the visualized data platform.··Purchase to Payment process improvement for a prestigious consumption goods group: -Interviewed key personnel and summarized key issues identified and drafted issue description and suggestions. -Performed sensitivity analysis for non-merchandizing purchase in recent 18 months to validate the threshold of approval matrix. -Assisted in User Requirement List for subsequent system implementation. Compiled and updated the policy bilingually. Show less

Consultant

• Aug 2016 - Dec 2018

Engaged in projects in Internet, consumption goods, healthcare, transportation and mobile gaming industry. Immersed in the Business Process Improvement, Risk Management, Financial Due Diligence, and other fields. Some of the projects are as follows: Business Process Improvement: participated in the Purchase to Pay and Contract Management process improvement for a prestigious consumption goods group. Interviewed key personnel and summarized key issues identified. Drafted issue description and suggestions. Performed sensitivity analysis for non-merchandizing purchase in recent 18 months to validate the threshold of approval matrix. Designed process mapping template and completed purchase process map. Assisted in User Requirement List for subsequent system implementation. Compiled and updated the policy bilingually.Business Process Improvement: participated in the HR process diagnosis and improvement for a commercial property leasing company. Took memo of the interview with HR head and drew several process maps. Designed templates for automated payroll calculation. Discussed with Senior and client to design and deliver visualization dashboard using Power BI to dynamically present employee information, attendance, employee fluctuation, salary and budgeting and connect the data with spreadsheets for regular reports.Financial Due Diligence: examined the accounts of the balance sheet by interviewing the financial controller, sampling and testing, engaging in discussion with lawyer team. Compiled the part of findings and issues related to balance sheet and gave suggestions after each issue.Enterprise Risk Management: structured template and model for the team to conduct interview, analyzed questionnaire feedback, complied report to summarize and reflect results on a regular basis. Satisfied clients with their compliance needs by analyzing their raw financial data, interviewing and executing substantial tests. Show less

Strategy & Operation Intern

• Oct 2015 - Mar 2016

Engaged in the Dealer Profit Clinic Program for auto team (base in Shanghai). Framed search portfolio for kick-up. Polished and drafted over 6 decks, with translation and rephrase of some. Searched test drive field status and gave cold calls for details, with a final report as a deliverable to the Project Manager. Screened and analyzed sales details of the clients, and standardized raw data from clients for further analysis. Structured sales funnel with the help of Senior Consultant and automated calculation individually by applying excel formulas. Show less