Cloud Service Delivery Manager

• Apr 2017 - Present

SW Delivery/Resource Manager, Software Service BSM Delivery Team Lead

• Sep 2009 - Present

 Lead Global Delivery Center for BSM Delivery/Service team group up and building (BJ 11, SH 10, CQ 11, WH 5, Bangalore 4), for operation & development team management, knowledge management, level evaluation, performance review, team/self-training and recruit.  ITOM/BSM solution delivery business opportunity development, Pre-sales/After-sales support and consultant.  Business Service Monitor product extends development and integration with 3rd party on Business Process/Real User Monitor, Universal CMDB, and Open View Monitor and Site scope software.  Implementation design for customized business process and real user action monitor of web applications and application-mappings of IT infrastructure.  Solution architecture, requirements collection and analyzing of Cloudy BSM SW in different business fields, with BSM, BAC, UCMDB, OM/OMi/NNMi, Site Scope, BPM, RUM software products.  Solution architecture, requirements collection and analyzing of HAVEn big-data and Helion Cloud service solution with Operations Analytics/Operations Log Intelligence/Virtualization Performance Viewer/Vertica/ArcSight software products.  Program management for delivery and development projects of China BSM team.  WW and China BSM delivery program plan and resource assignment/management. Show less

Technical Program Manager

• Jun 2008 - Aug 2009

Amazon e-commerce website program strategic planning, requirement and scope definition, mission planning, progress, resources, implementation, risk management and monitor. Responsibilities of tracking, collecting and project status report, deliverable items control. Global projects management, resource coordination, operation requirements feedback, and system features confirmation. Resources, dependencies and gaps analysis. System deployment, integration, data migration. Products and technology tracking and support, product line training, production data monitor and analysis, user experience analysis, recommendations system improvement collecting. Images as a service, management, processing, load balance, access authentication, session management. Search engine optimization, canonical and descriptive URL, sitemap enhancements, robot tracking, purchasing tracking, Web lab placement and scheduling. Multi- Language Service, script management, load balance, access authentication, session management. Personalization service migration, my account, Amazon virtual accounts, gift cards, ordering inquiries, ordering address management. Refer friends, recommendation purchases, merchandise sales information, customer review information management. Web content management, content customization, custom release schedule, customized content distribution process, editor authentication management. Content management module standards, content release placement and schedule, the rules of release, the data tracking of visit, data statements reports management. Search and browse systems migration, data migration, data warehouse interface management, and website search functions, intelligent inline search suggestion, category node customized, refinement/attribute customized management, directory tree multi-dimensional calculation, category node integration tools. Show less

Project Manager, Software Developer

• Jun 2006 - May 2008

Product and project management, resource adjustment, product integration, project report. Technical supporting, architecture design, software development, requirement research/analysis, standard, task assignment, code review, version control, document writing, management, code management. Functional test system release, system log analysis, system integration supporting, middleware/database integration, business logic and JMeter/JUnit test model construction. Game server, Web management platform, agent service platform, payment platform, Web Service universal user system and web service interface, report server. Customer manage and storage system. Customer message distribute. Account data reporting, payment information management, deposit withdrawal information management system. Casino gambling information management, casino resource management, game server interface, operator information management, operator training management, casino revenue data statement, member management, credit account management, blacklist/collusion information management, payment/expenses interface, game and tournament management, game record management, multi-language management. Data layer integration, data base stored procedure. Game statement, attribute management, connection management service, mail management system. Show less

Department Manager, Technical Lead of Software R&D

• Jul 2003 - Apr 2006

Making and implement technology development strategic plan. Monitor software development projects, resource schedule, product modules integrated/divided. Department management, administrative report, work report, task plan. Developer recruitment, teams manage. Guidance, encouragement, assessment the goal of R&D team Do technology tracking. Collaborative market department to reach the final target of product/project plan Make product/project plan, Do Refining product module, monitor projects, adjusting resource, Making standard for product development with QA department. Building, control development plan to ensure the project object reached. Project formulation and risk assessment of response measures. Check milestone of project. Document manage and statistics analysis. Projects manage method/tool research, standard improvement. Administrative case process arrangement, support for government White Paper prepares, technical - Online office system requirement response testing, workflow analysis report, training feedback, system requirement/functional change report, application systems/database pressure testing, database backup system design/development, production database management, project resources document acceptance management, on-line system release - Workflow customization, case information process release, declaration form publish, document upload/downloaded, exchange/share, on-line report, internal approve, administrative supervise, policy/ regulation information management, business/data analysis. - Data message service, data web service, data analysis, data mapping, data file conversion, message server configuration, data interface, email and SMS notification, system log publish, and other systems. Migration of online office system, web portals, information of enterprise, institution, organs database, SMS system, exchange/share system adapter, CST interface, ensure service operation. Show less

Software Developer, Project Manager

• Jul 1998 - Jul 2003

Project management. Construct, manage team. Project formulation and risk assessment of response measures. Drawing up plan, follow-up supervision, co-ordination, communication, problem solving. Check milestones. Document manage/statistics analysis. Software design/development, architecture design, requirement researching/analysis, tech supporting, document and code management, functional testing, middleware/database migration, systems release, equipment management, system integration. Content and User Management, Paging Information Management, Channel Management, Information Collection Client, Fare Records Management, Online Register System. Content Management, Information Exchange, Questionnaire, Organization Information Management, User/Member, Online-examination, Personalization, Merchandise, Inventory, Shopping Cart, Bank Transaction Interface, Order Management, and Information Publishing Systems. Value-added Services, SMS Gateway, Information Filter Request, Statistics, Multi-messages, Billing, and Customer Service. WAP Content Release, E-mail Interface, WAP Game, Accounting, Internet Mall, BBS. Green Line Information, Video Information, Web Instant Messaging, Billing, Customer Service Systems. Show less