Experience

IRIS Software Systems Ltd
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer Success Manager

  • Jun 2021 - Present


New Statesman Media Group

• United Kingdom
• Online Media
• 1 - 100 Employee

• Senior Events & Process Manager

  • Mar 2020 - Jun 2021

  • Manage cross-functional team projects with Marketing, Commercial, Editorial, and Production. Leading 10+ projects simultaneously. • Delegate production of online and hybrid events to acquisition teams. • Responsible for all communication with contracted sponsors. • Involved in content delivery during each project phase: • Pre-event: social media posts, landing pages, registration pages and fields. • Mid-event: event announcements, networking moderation, speaker’s management. • Post-event: highlight video content, on-demand marketing campaigns. • Design and implement operational and interdepartmental processes to map ownerships and promote interdepartmental communication. • Spearhead social media marketing and email campaigns for events. • Gather requirements and assist the front end development team with the development of a new virtual events platform within the company. • Analyse industry surveys and historical data to support the company’s budget plan. • Supervise projects of 2 team members and train new hires. Show less



BCD Meetings & Events

• United States
• Events Services
• 700 & Above Employee

• Venue Sourcing Consultant

  • Nov 2017 - Mar 2020

  • Responsible for sourcing, negotiation, and contract management of global meetings and events for high-end clients across various industries, such as Barclays, EY, WPP, Estee Lauder, Allergan, Roche. • Attended even concept client meetings, initiated property search, leveraged the clients’ preferred properties, monitored responses and prepared availability grids for events. • Consulted with the clients to gather all meeting requirements and implemented the agreed solutions. • Negotiated contracts and commissions to offer clients the best possible rate while leveraging the company’s purchase power and enhancing commissions for the company. • Performed under high pressure to exceed challenging client service level agreements and contractual requirements. • Built and maintained long-term relationships with stakeholders to create an understanding of the business needs. • Maximized and leveraged sourcing opportunities, consolidated spending, drove savings, and sourced strategically. • Trained clients and involved teams on mutually defined processes. • Participated in relevant industry events and conferences. Show less



HelmsBriscoe

• United States
• Hospitality
• 700 & Above Employee

• Manager, Global Accounts

  • Sep 2016 - Oct 2017

  • Originated new business via cold calls, referrals, networking, and account management, whilst maintaining fruitful relationships with the existing customer base. • Researched and enquired proposals from suitable venues according to event’s brief and clients’ preferences and budget. • Negotiated with short-listed venues to obtain the best terms and conditions and supported the final contract negotiation. • Maximised commission opportunities while protecting client’s interests. • Followed up with client events, site visits and provided onsite event support when needed. • Keep up to date with MICE industry trends and emerging venues that could be of client’s interest. • Measured and tracked clients’ production and prepare action and account management plans accordingly. • Attended relevant trade shows, FAM trips and supplier events. • Organized sales events, open days and other lead generating activities. Show less



AccorHotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Corporate Sales Manager

  • Jul 2014 - Jun 2016

  • Produced detailed proposals for events and conduct show-arounds to promote and convert enquiries to confirmed events. • Ran periodical sales calls to inquire about new business and strengthen business relationships. • Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays. • Produced detailed proposals for events and conduct show-arounds to promote and convert enquiries to confirmed events. • Ran periodical sales calls to inquire about new business and strengthen business relationships. • Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Events Planner

  • Jul 2014 - Feb 2015

• F&B Coordinator

  • Aug 2013 - Jul 2014


Marriott International
• United States
• Hospitality
• 700 & Above Employee
• Front Desk Agent- Swichboard Agent

  • Dec 2012 - Aug 2013

Hotel Du Fort
• Canada
• Hospitality
• 1 - 100 Employee
• Front Desk Team & Sales Intern

  • Jan 2011 - Dec 2011