Experience

BCG Management

• United States
• Recreational Facilities
• 200 - 300 Employee

• Event Manager, 1757 Golf Club

  • Jan 2018 - Present

  Managing Event Logistics and Operationso Assures that all functions are properly staffed in accordance the event.o Communicate with kitchen staff to ensure food is served timely and correctly for large-scale events.o Check requirements and order accordingly for alcohol and linens.o Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.o Identifies operational challenges associated with the event and determines how to best work with staff and customer to solve these challenges and/or develop alternative solutions.Ensuring and Providing Exceptional Customer Serviceo Stays available to solve problems and/or suggest alternatives to previous arrangements.o Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.o Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.o Interacts with guests to obtain feedback on product quality and service levels.o Ensures hourly employees understand expectations and parameters for event activities.Leading Event Management Teamso Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.o Leads formal pre-event and post-event meetings for average to large-sized assigned groups.Supporting and Coordinating with the Sales and Marketing Function

• Banquet Captain

  • Mar 2015 - Jan 2018

  Banquet Captain, 1757 Golf Club• Responsible for executing small- and mid-sized private and club events.• Communicate with kitchen staff to ensure food is served timely and correctly for small-scale events.• Holds pre-function meetings with servers to ensure smooth, efficient service, assigns server stations and coordinates the timing of courses with the kitchen personnel.• Ensures that all banquet staff are well-groomed and in proper uniform (including name tag) before clocking in.• Consistently checks diagrams for buffet tables, guest table, and other function room set-up needs for special events.• Develop on-going training for all banquet employees.• Handles member and guest complaints.• Acts as lead waiter at special, private functions, as needed.• Trains, supervises and evaluates banquet staff.• Assures the neatness, cleanliness, and safety of all dining areas.• Assumes opening or closing manager responsibilities when assigned.• Responsible for ensuring staff is aware and ready to execute daily assignments and side work to be completed in their respective areas. • Perform duties of banquet server

• Head Banquet Server

  • Jul 2014 - Mar 2015

  Head Banquet Server• Support banquet captain by following through on event-specific instructions and serving as his back-up whenever necessary• Understand banquet event orders to ensure safe, efficient event set up and break down.• Complete prep and side work efficiently so that guest care is the focus during the event.• Provide genuinely friendly, professional guest service.• Serve all food and beverages to guests.• Respond to guest questions, requests, and concerns with prompt courtesy.• Be familiar with event offerings in order to describe menu ingredients and preparations.

• Banquet Server

  • Dec 2012 - Jul 2014

  • Understand banquet event orders to ensure safe, efficient event set up and break down.• Complete prep and side work efficiently so that guest care is the focus during the event.• Provide genuinely friendly, professional guest service.• Serve all food and beverages to guests.• Respond to guest questions, requests, and concerns with prompt courtesy.• Be familiar with event offerings in order to describe menu ingredients and preparations.