Guest Relations Supervisor

• Jun 2022 - Present

At Your Service Team Leader

• Dec 2018 - Jun 2022

At Your Service Agent

• Dec 2017 - Nov 2018

Reservations Agent / Restaurant Concierge

• Jul 2017 - Nov 2018

Commercial Ticketing

• Jun 2016 - Jul 2016

* Manage Ticketing, cash handling, the processing of credit/debit card payments and ensuring checks and cash are strictly controlled and accurately recorded in the system. * To have a good knowledge of products information & prices. * Supervise the F1 “Ticket Office” during Grand Prix, secure all printed tickets & ensure precise collection process & reporting. * Manage Ticketing, cash handling, the processing of credit/debit card payments and ensuring checks and cash are strictly controlled and accurately recorded in the system. * To have a good knowledge of products information & prices. * Supervise the F1 “Ticket Office” during Grand Prix, secure all printed tickets & ensure precise collection process & reporting.

Front Desk Agent

• Nov 2015 - May 2016

* Greet, check in and settle guest accounts while ensuring all service standards are followed * Assist guests regarding hotel facilities in an informative and helpful way * Follow department policies, procedures and service standards * Follow all safety policies * Other duties as assigned * Greet, check in and settle guest accounts while ensuring all service standards are followed * Assist guests regarding hotel facilities in an informative and helpful way * Follow department policies, procedures and service standards * Follow all safety policies * Other duties as assigned

Social Media & Marketing Intern

• Jul 2015 - Sep 2015

• Intern for Young Entrepreneur Project. • Promoting business cooperation and marketing jobs. • Managing “Changing Diabetics Camp” for diabetic kids. • Coach and Quality controller in the English conversation classes. • Coach and Quality controller in the Reading Companion Program • Intern for Young Entrepreneur Project. • Promoting business cooperation and marketing jobs. • Managing “Changing Diabetics Camp” for diabetic kids. • Coach and Quality controller in the English conversation classes. • Coach and Quality controller in the Reading Companion Program

Support Operations Assistant

• Apr 2015 - Jul 2015

* Work with other Functions of VSO for the development and smooth running of the European Games Baku 2015, concentrating on the WOS (Work Order System). * Provide the bilingual support (English, Azeri or Russian) to all AVL/MVL Village Operational Areas, especially to the VSOCs and their main stakeholders. * Assist the VSOC Specialists in the Issues Tracking, Reporting and Resolution. * Provide support to the Village Logistics. * Assist in the Village Inventory and Inspection (I&I) processes throughout all operational phases * Contribute to the production, processing and archiving of Inventory and Inspection data, for all Village spaces. * Assist VSO site management in administrating the contractor induction and accreditation process. * Ensure the VSOC operating plans are delivered at a premium level, meeting the time respond guideline. * Data input, allocation, prioritization and distribution of the work orders’ requests. . * Use the radio for the smooth communication between all VSOC’s stakeholders. * Supervise and support Volunteers Show less