Airport services Senior agent

• Jan 2018 - Present

Airport services agent

• Sep 2015 - Present

•Help passengers who are facing delays, including arranging refreshments, meals, accommodation or arranging transport to another airport.•Ensure health and safety standards are achieved to keep staff and passengers safe in the airport.•Prepare and review the audit check list during internal and external audits.•Ensure the implementation of IATA AHM 804 standards.•Discuss the performance of the ramp and passenger handling team with unit colleagues during unit weekly meeting.•Provide assistance to passengers with special needs.• Supervise the VIP lounges operations.•Report to unit management the outcome of the ramp team on daily basis.•Conduct regular meeting with third parties to discuss any irregularity and to update with customer airline procedures.•Brief and qualify the ramp members. Participate in evaluating and assessing the new members.•Participated in preparing and reviewing the ramp handling check list.•Ensure that aircraft has on time and safe turn around.•Dispatch operational messages after aircraft arrival and departure.•Supervising the loading process and ensuring safety measures are complied with.•Communicating with Flight deck and Cabin crew.•Supervise the deployment of Ground Services Equipment.•Prepare the Loading Instructions Report for aircrafts.•Conducting sessions with ramp team members to review and develop the operations to reach the maximum outcome.•Leading and supervising Passenger and Ramp handling team. Prepare staff allocation for Ramp and Passenger handling.

Traffic Officer

• Aug 2018 - Jul 2020