Administrative Executive

• May 2023 - Present

Office Coordinator

• Oct 2022 - May 2023

Human Resources Generalist

• Apr 2022 - Oct 2022

Sr.Admin Associate and Human Resources

• Mar 2020 - Oct 2021

Day to day office o Manage office supplies o Managing food and beverages for official visits and meetings (as & when required) o Office room booking for internal events and meetings  Front office management o Handling all vendors & visitors  Engagement & Event management o Birthday celebrations o Fun @ work events  Adhoc admin work which come up in daily office operations o New joiners o Interview candidates Day to day office o Manage office supplies o Managing food and beverages for official visits and meetings (as & when required) o Office room booking for internal events and meetings  Front office management o Handling all vendors & visitors  Engagement & Event management o Birthday celebrations o Fun @ work events  Adhoc admin work which come up in daily office operations o New joiners o Interview candidates

Front Office Executive

• Nov 2017 - Jan 2020

Responsibilities : The first point of contact for visitors as well as for members. Engaging visitors, making them comfortable, informing the concerned team they are here to meet. Working with the team together to provide a seamless Hub Tour (Tour of the Co-working Space) Managing the tickets raised by the members (Through ticketing tool) or in person. Basic Internet troubleshooting, Printer installation, usage of chrome cast, projector, Av system. Booking of Conference/Meeting room. Helping with the procurement of items for events. Managing event/hub related calls via cloud telephony. Managing various Trackers. Creating various creatives i.e for events, pieces of information. Courier Management. Key Management. Training of new Individuals joining under the same role. Show less

Ays Agent

• Nov 2016 - Oct 2017

Responsible for handling guest calls internal and external. Feeding data, Summarizing and analyzing the same. Documentation: registering guest complaints, generating reports, updating guest profiles, preparing training topics for the department, updating the training documents. Coordination with other departments. Attending briefings on a daily basis. Taking calls as per BSA standard. Also been a part of the BSA Audit Preparing Daily Start Smart for the next day, keeping an inventory of guest loan items, handling department attendance. Handling and training the team on soft and technical skills. Handling the team for Guest voice core investigations Conducting taste panels. Preparing Induction schedule for newly joined associates Preparing presentation for departmental meetings Expertise in software’s like Opera, Guest ware and Micros Maintaining a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Selling business centres and coordinating with the guest. Emphasizing guest satisfaction during all departmental meetings and focuses on continuous improvement. Maintaining a strong working relationship with all the departments to support operations. To anticipate guest needs and handle guest inquiries in a helpful and attentive manner. Strives to improve service performance. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Responds to and handles guest problems and complaints. Show less