Zena Heckstall

Operations Supervisor at Dart Advantage Logistics
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Location
Louisville, Kentucky, United States, US

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Operations Supervisor
      • Dec 2020 - Present

      DART LOGISTICS, Louisville, KY Operations Supervisor 2020-Present • Responsible for overseeing all aspects of warehouse operations as it pertains to shipping and receiving, inventory management, labor management, quality assurance and safety. • Establish monthly goals for operators to improve his/her daily productivity goals. • Track and record operator’s daily piece count per handle for monthly scorecard metrics. • Establish operator’s roles and responsibilities to ensure all jobs are performed to the highest standards of quality in all phases of the business. • Provide daily supervision and directions for 30 hourly operational employees. • Responsible for managing 5 product lines with 1500-3500 appliances sent over daily on a conveyor belt from GE to DART. • Accountable for 35-45 same day service (SDS) orders being preloaded, loaded and ready for pickup for designated time deliveries Show less

    • France
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Operations Supervisor
      • Aug 2017 - Apr 2020

      -Responsible for implementing, improving and maintaining day to day operational activities in the warehouse. -Provide daily supervision and directions to 45 hourly operational employees. -Administered policies and safety procedures along with staffing and training. -Oversee the 5S program to improve productivity at work and enhance product quality, thus eliminating waste and optimizing efficiencies. -Provide efficient customer service with on-site management and CEVA representation for Ford Show less

    • United States
    • Freight and Package Transportation
    • 700 & Above Employee
    • Operations Manager
      • Sep 2015 - Aug 2017

      -Managed 17 package handlers with their day to day operations, which included efficient sorting of packages throughout the facility. -Facilitated daily Pre-sort meeting to inform package handlers of daily and weekly operational goals and procedures. -Created opportunities for improvement of productivity metrics by implementing action plans for each employee to monitor his/her daily scan rates to achieve weekly goals. -Effectively empowered and motivated a diverse team of 17 to reach the Total Load Scan (TLS) goal of 99.5 consistently for 9 months. -Responsible for training newly hired package handlers to effectively handle and load packages using proper and efficient loading techniques. -Communicate with upper management in conjunction with the line-haul department to provide constant business improvement to ensure day to day on- time dispatch and delivery. Show less

    • Ukraine
    • Food and Beverage Services
    • 1 - 100 Employee
    • Sales And Marketing Representative
      • Aug 2001 - Apr 2013

      -Maximized opportunities through creative sales and marketing for A-B and its stakeholders that grew volume and distribution. Some of the tools used were competitor analysis, suggestive selling, brand marketing and other visual tools, i.e. displays, banners and posters. -Analyzed and reviewed market trends using sale charts and customer’s responses to new brands and communicated that information to our sales team to increase the success of achieving overall market goals. -Utilized promotional activities, PPG, and POS to increase brand awareness and market development. -Worked closely with 35 National chain accounts and over 30+ independent on/off premise accounts maintaining accurate inventories, out of stocks and code dates to ensure accurate movement and placement of current and past brands. -Recognized for improving area sales in the West End by 10% in 2007 -Received award on three separate occasions for highest sales of a new product in the marketplace. Natura Ice 24oz can, High Gravity 24oz can and Bud Ice 24oz can. -Managed customer’s weekly product sales using mobility’s computer program and ensured customer satisfaction by achieving delivery and service quality standards. -Conducted business performance reviews with independent on/off premises accounts in accordance with attaining customer’s yearly goals. -Communicated pricing expectations to 65+customers to ensure current profit margins are met. Show less

    • United States
    • Software Development
    • 1 - 100 Employee
    • Entertainment Manager/Marketing/Promotions
      • Jan 1993 - Jan 2002

      Entertainment Manager -Managed promotional and publicity campaigns for 10 clients. -Used market research, trends and data analysis to developed, supervised and nurtured raw talent into a marketable commodity. -Created an appropriate style and image to appeal to various marketable demographics. Regional Promotions (KY, OH, TN, IN) -Developed a street team to obtain distribution for newly release albums from unknown artist into the mainstream through marketing communications in KY, OH, TN & IN. -Created promotional strategies to generate artist’s awareness through various PPG items. -Worked closely with major and independent record labels, clothing designers and magazines to increase artist’s recognition, volume and sales. -Cultivated relationship with retailers, radio, local and regional disc jockeys, promoters and producers from diverse cultural and organizational backgrounds. -Organized and scheduled promotional tours, concerts, signings and promotional giveaways. Show less

Education

  • University of Phoenix
    Master of Business Administration (MBA), Marketing/Marketing Management, General
    2006 - 2009
  • University of Louisville
    Bachelor of Arts (B.A.), Homeland Security, Law Enforcement, Firefighting and Related Protective Services
    1983 - 1988

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