Experience

MediStreams, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Project Manager

  • Nov 2013 - Present

  Roswell, GA Technical Product Consultant/Director of Project Management  Identify and track issues, risks, or bottlenecks that could impact multiple work streams, assessing impact while effectively creating viable solution and mitigation  Introduce, document, and roll out new software applications company-wide.  Responsible for product expansion and development to accommodate competitive market needs  Organize all internal and external project related activities to ensure a timely and… Show more Technical Product Consultant/Director of Project Management  Identify and track issues, risks, or bottlenecks that could impact multiple work streams, assessing impact while effectively creating viable solution and mitigation  Introduce, document, and roll out new software applications company-wide.  Responsible for product expansion and development to accommodate competitive market needs  Organize all internal and external project related activities to ensure a timely and smooth client implementation process  Work collaboratively with senior leadership to develop company strategies while ensuring successful execution  Responsible for independently acting as the primary interface with the client to establish connectivity between organizations  Provide technical and network problem resolution to end-users and internal associates by performing diagnosis while guiding users through step-by-step resolution  Build and maintain internal and external relationships to ensure client satisfaction to all project stakeholders  Monitor, effectively communicate and execute deliverables during the project life cycle  Introduced communication methods and tracking tools to ensure identification and management of risks, mitigation strategies, activity planning, dependencies and impacts  Consulting with clients and business partners to identify client requirements and project scope to generate custom project plans to ensure needs are met  Relationship manager with company vendors to resolve daily and technical issues within 24 hour time frame Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Client Fulfillment Consultant

  • Nov 2009 - Nov 2013

  Greater Atlanta Area VP, Client Fulfillment Consultant  Organize all internal and external project related activities to ensure a timely and smooth client implementation process  Responsible for independently acting as the primary interface with the client to establish all connectivity between organizations  Exercise judgment and discretion with respect to client relations and problem resolutions  Utilize project management skills to successfully complete program installation within client’s… Show more VP, Client Fulfillment Consultant  Organize all internal and external project related activities to ensure a timely and smooth client implementation process  Responsible for independently acting as the primary interface with the client to establish all connectivity between organizations  Exercise judgment and discretion with respect to client relations and problem resolutions  Utilize project management skills to successfully complete program installation within client’s desired completion date  Successfully manages multiple implementations while still delivering on-time solutions with quality to meet client expectations  Create documentation used by pilot team members to assist with on time client delivery and overall client delight

• Senior Change Consultant

  • Sep 2006 - Nov 2009

  Tucker, GA VP, Senior Change Consultant  Redesigned the HealthLogic implementation process which delivered cycle time reduction from 8 months to 4.5 months o Utilized basic six sigma skills to identify and eliminate non-value added steps throughout process such as redundant requests among the various internal departments and calculating defects in products o Created specification documentation which provided complete set of requirements prior to start of implementation, tools and guidelines… Show more VP, Senior Change Consultant  Redesigned the HealthLogic implementation process which delivered cycle time reduction from 8 months to 4.5 months o Utilized basic six sigma skills to identify and eliminate non-value added steps throughout process such as redundant requests among the various internal departments and calculating defects in products o Created specification documentation which provided complete set of requirements prior to start of implementation, tools and guidelines required throughout the entire scope of the project, and incorporation of Project Management tools  Implemented a variety of HealthLogic products and services for 15 clients with a 90% on time delivery, resulting in over $16mm in estimated annual revenue  Successfully managed multiple implementations while still delivering on-time solutions with quality to meet client expectations  Created on-boarding program for implementation team o Developed and delivered a robust 2-Day Expanded Data Capture product training program o Coach associates on new product and compliance processes and requirements  Serve as a Team Lead within Implementation Team o Represent team on critical projects and meetings o First point contact for associate and client escalations o Most highly requested implementation consultant from clients due to high level of customer service and depth of knowledge of the HealthLogic products and services o Assigned back-up for entire team when manager is unavailable  Risk and Compliance Focused o In-depth understanding of HIPAA compliance and the risks around healthcare industry o Ensures compliance with procedures, service level agreements, and controls o Monitor and influence business partners to ensure compliance with internal processes and service level agreements