Director Of Food And Beverage

• Sep 2021 - Present

Food and Beverage Manager

• Oct 2019 - Jul 2021

Assistant Food & Beverage Manager

• Nov 2018 - Oct 2019

Meetings & Events Manager

• Nov 2011 - Nov 2018

 Responsible for the management of all the aspects of conference & banqueting Department. Ensure standard of food presentation and quality of dishes served to guests. Personally assist conference & banqueting wait staff in service for VIP meeting and Plated set menu service. Ensures that each subordinate receives training necessary for job competence. Prepares duty rosters and time sheets for all conference & banqueting staff. Ensures that all staff are aware of departmental and hotel police and procedures. Holds daily briefing and weekly meetings with staffs. Inform them of happenings in the hotel. Point out problems and discuss corrective actions needed. Is responsible for regular stock taking of operating equipment to control losses. Supervises mice-en-scene and mice-en-place before and after service. Communicate with F&B manager on day to day matters on our daily briefing. Manage day to day operations of conference & banqueting dept. Works pro-actively “on the field “of operations to ensure perfect service towards our guest. Schedule the operational staff to ensure sufficient man power. Works pro-actively to minimize complaints from guests; subsequently minimize expenses relating to the “conference guarantee”. Maximizes guest satisfaction by communicating customer specifications to conference & banqueting staff, and kitchen.

Head Waiter

• May 2004 - Nov 2011

Ensures that guests receives quality service by providing work direction for restaurant staffSupervises wait staff and bus persons, verifying that their workstations are stocked neat and orderlyEnsures that the dining room is ready for guests by checking overall condition of restaurant regularlyInsures that restaurant premises is in neat and orderly condition at all timesprovides guests with quality service by monitoring staff assignments and responsivenessPerforms all service duties of the restaurantCoaches staff to achieve restaurant revenue goals Actively pushes high profit food and beverage items, and informs staff of such to increase sales Greets and seats guests, and makes sure that they receive prompt, courteous and efficient serviceSeeks appropriate opportunities to communicate with guests to personalize the restaurant serviceKeeps restaurant premises, FF&E, silver, glass, porcelain etc. clean and in good working orderEnsures readiness and compliance among all staff

Banquet Server

• Jan 2007 - Feb 2009

 Checks and knows the name of key guests, conference leaders and course directors, and has knowledge of all daily events in department  Establishes professional and courteous rapport with guests to maximize satisfaction and repeat business Sets up function rooms according to event orders and/or directions from Conference and Banqueting Manager, keeping comfort and practicality for the guest in mind Monitors lighting, temperature, maintenance and sanitation of Conference and Banqueting Department. Ensures proper set-up of all tables for assigned station. Sets tables in accordance with departmental standards. Inspects equipment, technical equipment, linen, silver, china and other items Knows how to operate all departmental equipment, including technical equipment such as copying machine, fax, projectors, videos, TV’s etc. Serves and refills food and beverage as required, and charges according to departmental procedures Receives and carries out special orders from guests Co-operates closely with colleagues to ensure that prompt service is given at all times.