Experience

University of South Carolina Joseph F. Rice School of Law

• United States
• Higher Education
• 100 - 200 Employee

• Computer Support Analyst

  • Aug 2019 - Present

  Oversees the installation and turnaround of all Law School workstations with a working knowledge of Active Directory network and files services. This position provides first-level support to all end users including faculty, staff, and students by responding by phone, email, and in person, to service requests, and also by handling routine questions about installation, operation, usage of computer system software, and business applications. The Computer Support Specialist also provides desktop and mobile device support and must have extensive knowledge in hardware repair and software troubleshooting. This individual is also responsible for providing relevant training and documentation on the use of desktop applications such as Outlook and the Microsoft Office Suite.



University of South Carolina College of Pharmacy

• United States
• Higher Education
• 1 - 100 Employee

• System Analyst

  • Jan 2018 - Aug 2019

  Provide technical consulting and training to COP faculty, staff, students and practitioners in the selection, acquisition, installation and application of computer hardware and software and in the design of telecommunication networks. Addresses help desk tickets and requests from college faculty, staff, and students regarding hardware, software, educational technology, website, digital signage, and telecommunications concerns. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization’s hardware and software.



Aflac

• United States
• Insurance
• 700 & Above Employee

• Electronic Data Specialist

  • Oct 2017 - Dec 2017

  Enrollment Partner and Technology Operations-Data Entry -Convert electronic enrollment data into the appropriate format to allow thorough comparison of that data with the production system-Enter annual premiums into the system and verifies rates-Organizes agent data in a separate file for submission-Extracts assigned files from workflow/inventory tracking systems-Gather and compile required information into files using Microsoft Excel, Microsoft Access and Trac-G-Analyze data



Allstate

• Claims Service Analyst

  • Dec 2015 - Oct 2017

  Licensed claims adjuster in South Carolina



Aflac

• United States
• Insurance
• 700 & Above Employee

• Accounting Specialist

  • Jun 2012 - Dec 2015



Resource Financial Services

• Mortgage and Loan Operations Assistant/Customer Service Representative

  • Jul 2010 - Jun 2012

  -Organization, preparation, and shipment of loan closing packages to investors-Assisting loan processors with flood searches, employment verifications and other research-Insurance and title work-Prompt return and shipment of loan closing packages prior to lock expiration-Providing friendly customer service



Lexington Mortgage Center

• Loan Officer

  • Apr 2009 - Aug 2010

  -Conducting credit reports for new customers; assessing mortgage applications and screening applicants to determine loan qualification-Contacting prospective clients via letters, e-mails, and phone calls; providing courteous customer service and assistance to walk-in customers-Providing rate quotes as well as terms and programs upon request of potential loan customers-Assisting in marketing strategy improvement; updating and improving the company website



University of South Carolina

• Varsity Sports Marketing Intern

  • Jan 2009 - Apr 2009

  -Development and implementation of game promotions at a variety of varsity sports events-Creating mailing databases for department-Designing and distribution of promotional flyers around campuses -Coordination of student support groups for Gamecock athletics-Assisting in conception and application of numerous marketing strategies-Launching the annual campaign for football season ticket sales



Publix Grocery Store

• Seafood Department Assistant Manager

  • Jun 2006 - Jan 2009

  -Responsible for maintaining the appeal of the seafood display to customers-Ensuring the cleanliness and safety of the seafood department and the employees-Quality and inventory control of merchandise and supplies-Customer service expert-Support to the meat department personnel when needed



BiLo Grocery Store

• Sales Associate

  • Jul 2003 - Jun 2006

  -Served customers by completing transactions at the cash register. -Inventory Control and stocking-Training new employees