Community Engagement Officer and Info Point

• Aug 2023 - Present

• Identify and meet the information needs of the community in a respectful and inclusive way. • Provide clear, accurate, and timely information through various channels and languages. • Map out the available services and opportunities for beneficiaries at different levels. • Collaborate with other actors to facilitate access to health, education, employment, and integration for beneficiaries. • Establish and follow up on feedback mechanisms and incorporate feedback into community engagement activities that foster resilience, self-reliance, and accountability. • Support volunteer teams to respond to the needs of the site and host community and enhance security and stability. • Organizing and facilitating activities and events with and for Community Centre (CC) visitors. Show less

International Service Consultant

• Sep 2023 - Present

Over the Phone Interpreter

• Apr 2023 - Jun 2023

Cultural Mediator & Interpreter

• Jul 2022 - Mar 2023

• Facilitating communication in Greek, English, Farsi & Dari between team and beneficiaries in legal, psychological, medical and every day needs area. • One-month TDY mission in Albania in order to assist USCIS officers to conduct interviews as well as facilitating communication between the Resettlement Support Center (RSC) Eurasia team and beneficiaries. • Facilitating communication in Greek, English, Farsi & Dari between team and beneficiaries in legal, psychological, medical and every day needs area. • One-month TDY mission in Albania in order to assist USCIS officers to conduct interviews as well as facilitating communication between the Resettlement Support Center (RSC) Eurasia team and beneficiaries.

Cultural mediator & Interpreter

• Dec 2020 - Dec 2021

• Interpretated to bridge communication gaps in Greek, English, Farsi & Dari in the medical area. • Managed telephone & front desk reception to service requests during high volume periods, client service, filing, database & records management, executive & administrative support, reports & spreadsheets, complaint handling, and data entry (ODK). • Implemented client service and administrative support to ensure any requests are resolved quickly. Resolved customer care requests to maintain relationships with clients. Show less

Cultural mediator & Interpreter & Office protection

• Aug 2020 - Nov 2020

• Accompanied NGO beneficiaries (50 vulnerable refugee women) to facilitate communication in areas of medical, education, legal, and banking. • Co-ordinated beneficiaries with everyday needs to become empowered and adapt to the new lives in Greece. • Accompanied NGO beneficiaries (50 vulnerable refugee women) to facilitate communication in areas of medical, education, legal, and banking. • Co-ordinated beneficiaries with everyday needs to become empowered and adapt to the new lives in Greece.

Sales Manager

• Oct 2015 - Sep 2017

• Increased revenue by 40%. through business development outreach; met sales goals within six months. • Led account management procedure for the Sales & Marketing team. • Ensured and managed customer success and customer relationships. • Increased revenue by 40%. through business development outreach; met sales goals within six months. • Led account management procedure for the Sales & Marketing team. • Ensured and managed customer success and customer relationships.

Sales & Marketing Manager

• Jan 2014 - Aug 2015

• Achieved a 20% increase in sales by managing a 25-member marketing team. • Established and maintained a team-based culture in the Marketing department. • Facilitated close coordination to ensure unified, cohesive messaging to the customers. • Developed and led training programs and workshops. • Achieved a 20% increase in sales by managing a 25-member marketing team. • Established and maintained a team-based culture in the Marketing department. • Facilitated close coordination to ensure unified, cohesive messaging to the customers. • Developed and led training programs and workshops.