Experience

Banque BEMO sal

• Banking
• 100 - 200 Employee

• Senior Relationship Officer

  • Jan 2022 - Present

• Relationship Officer

  • Aug 2021 - Dec 2021

  • Manage a portfolio of local and foreign clients in order to meet their expectations while providing suitable tailor-made solutions in line with their respective risk appetite, investment time horizon and investment objectives..• Generate new business to achieve set targets in order to increase the number customers, volumes and revenue.• Nurture both existing and prospect relationships clients with personalized and standardized service and also manage the overall service and operational quality across the portfolio assigned.• Provide a full range of wealth management solutions to wealthy individuals and families.• Serve as a trusted advisor to clients who frequently seek strategic financial advice.• Conduct proper KYC and fulfil high compliance requirements with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.• Ensure full awareness of all policies relating to operational risk by being able to detect any suspicious transactions, Money laundering or forgeries. Show less



BLOM BANK s.a.l.

• Lebanon
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 2016 - Aug 2021

  • Maintained responsibilities held under Assistant Customer Service Representative title (detailed below)• Manage all types of loans (personal, housing, business, car...) in terms of identifying suitability of products, meeting requirements, handling the process and following up. • Match products benefits with customers’ needs.• Resolve customers’ problems & follow up on their claims with the concerned department.• Assist other Customer Service Representatives to ensure that overall customer service objectives and targets of the team are achieved.• Execute import and export documents collection.• Issue letters of guarantee and letters of credits for customers.• Open and manage corporate accounts.• Coordinate with executive and senior personnel to handle requests and queries from senior managers. Show less

• Assistant Customer Service Representative

  • Jan 2014 - Jun 2016

  • Respond to all customers inquiries in terms of: retail account opening, account managements, incoming and outgoing transfers, informing customers on the bank’s new products and services.• Educate customers on products & services offered by staying constantly updated on product and procedure.• Conduct proper KYC and fulfill the compliance requirement on KYC, and other regulated activities.• Provide all types of cards for customers (credit, debit, charge, prepaid...)• Manage, purchase, issue and clear all kinds of checks. • Handle administrative tasks: answering daily phone calls, filing, archiving, controlling the branch’s daily transactions. Show less

• Teller

  • Apr 2012 - Dec 2013

  • Provide account services to customers by receiving deposits and loan payments, cashing checks and processing tax payments.• Control the Automated Teller Machine on daily basis.• Cross-sell bank products by answering inquiries; informing customers of new services and products.• Identify the identity of the economic right owner and source of funds of the depositors in order to comply with AML policies related to cash transactions.



Bank Audi

• Lebanon
• Banking
• 700 & Above Employee

• Internship Trainee

  • Nov 2011 - Dec 2011



Credit Bank

• Beirut, Lebanon

• Internship Trainee

  • Jul 2010 - Aug 2010