Experience

SpofaDental a.s.

• Czechia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• CEE Service Engineer

  • Aug 2021 - Present

  Software, electronic and mechanical: maintaining products ready to work in the assigned scope and area. Complete and definitive troubleshooting of multiple service issues. Diagnostics, periodic inspections and current repairs. > Installation: lead in the installation of products. • Software, electronic and mechanical: maintaining products ready to work in the assigned scope and area. Complete and definitive troubleshooting of multiple service issues. Diagnostics, periodic inspections and current repairs. • Installation: lead in the installation of products. According to the best knowledge and practice. Maintains the effectiveness of quality systems and software consistent with company rules. • Customer Satisfaction: Daily collaboration with End-Users and Dealers service engineers on product status issues. Actions to ensure the satisfaction of End-Users and Dealers. • Sales: participates in sales during service visits, supports the sales department by identifying opportunities for cooperation with the customer in terms of sales, provides information to the sales team. • Business: helps to develop a business in service area. Participates in exhibitions, fairs and trainings. • Efficiency: responsibility for the control of service, warranty and post-warranty contracts. Control of the cost of maintenance and operation of equipment. • Administration: Responsibility for completing all administration tasks on time. Guarantees timely implementation of preventive actions and keeping current documentation of service inspections and repairs. • Training: prepares and independently conducts training for dealers service engineers. • Controlling and carrying out warranty and post-warranty periodic inspections. • Participation and completion of trainings on time and obtaining certificates. • Preparation, assembly and disassembly of equipment at fairs, congresses, conferences, exhibitions and training sessions.



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Senior Technical Support Personal Protective Equipment

  • Jun 2020 - Jun 2021

  * Independent testing of products according to the testing plans or standards * Applying international standards and Honeywell internal processes * Work with the cross functional team to ensure the proper validation of the product * Creating of technical reports (records, results and summaries, certification documents) and creating and updating working instructions *Defining, establishing and promoting test methodologies * Lab operation control * Test samples preparation and testing support of running projects. * Creation cases and handled using SALESFORCE.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist

  • Apr 2017 - Mar 2020

  * Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call. * Ensure consistent productivity and quality of service. * Maintain customer satisfaction. * Ensure that all tickets are logged and assigned according to the account's procedures. * Handle and assist second level teams with problem determination. * Escalate queries when required to appropriate personnel. * Minimize outbound call duration and quantity. * Monitor ticket queues. * Apply end to end ticket and call handling expectations of account. * Escalate any issues as soon as they arise to the appropriate contact. * Identify knowledge management gaps and drive closure.



ECM+ (engineering,management and construction of petroleum and industral projects)

• berge du lac TUNIS

• Senior Quality Inspector QA/QC

  • Jul 2013 - Dec 2016

  Quality Inspection in different petroleum sites (OMV, ENI,TOTAL…) Tunis (Tunisia) ·Preparation of ITP, Preparation of Weld map . ·Inspection of Fabrication components. ·Quality Inspection During Fabrication and final stage. ·Visual inspection of welds. ·Welding Specification procedure . ·Qualification RecordProcedure . ·Welder Qualification test. ·Main dimension Report. ·Coordinate with 3rd Party Surveyor/Inspector, Client . ·Representative and Authorized Inspector . ·Preparation and monitoring of Non-Conformance reports ( NCR) . ·Inspection of various activities as per ASME B31.3 . ·Positive material identification for alloy steel and stainless steel materials . ·Documentation of Quality records . ·Review and maintaining records of Calibration certificates of Instruments...



SAFAS Tunisia

• SAFAS Tunisia

• Radio Responsible attached to Quality Department

  • Jun 2012 - Jun 2013

  ·Radio Active and DYE Penetrant and Magnetic Particle Inspection and control. ·Dimensional Quality Assurance and Control mechanical pieces. ·Radio Active and DYE Penetrant and Magnetic Particle Inspection and control. ·Dimensional Quality Assurance and Control mechanical pieces.



paradigmprecesion eorocast

• Gouvernorat de Tunis, Tunisia

• NDT Inspector

  • Jun 2011 - May 2012

  EuroCast is a subsidiary of U.S. manufacturer of injectors used in jet plane’s engines. It serves AIRBUS, SNECMA, ROLLS ROYS,AD Motors,HoneyWell… Radio Active and DYE Penetrant Inspection and control. Quality Assurance and Control of turbine’s pieces. ·Analysis of customer specifications and determination of quality requirement . ·Preparation of Quality documentation (instructions, procedures, alerts, forms ...). ·Preparation and participation in internal and external audits ·Performance Of internal audits process. ·Establishment & Authorization of methods, techniques, instructions and written procedures. ·Interpretation of standards, codes, specifications and procedures. ·Assisting in establishing test methods to be used, including acceptance and rejection criteria . ·Internal auditing to ensure compliance to requirements of written practice and specifications. ·Internal auditing to ensure compliance to requirements of NADCAP baseline checklists. ·Auditing of outside agencies to ensure compliance to requirements of written practice and specifications. ·Good working knowledge of other NDT methods (Radiography, Ultrasonic, etc) ·Liaising with customers, management and manufacturing modules



TIC Company (Technical Inspection and Control)

• TIC

• NDT Inspector

  • Sep 2008 - May 2011

  Company specialized in NDT inspection ofPetroleum platforms and sites in south of Tunisia, Libya and Saudi Arabia. Radio Active and DYE Penetrant and Magnetic Particle Inspection and control. Quality Assurance and Control of pipeline’s welding in ROSSETI, ENI, OMV and Tunisian British Gas sites and platforms. Company specialized in NDT inspection ofPetroleum platforms and sites in south of Tunisia, Libya and Saudi Arabia. Radio Active and DYE Penetrant and Magnetic Particle Inspection and control. Quality Assurance and Control of pipeline’s welding in ROSSETI, ENI, OMV and Tunisian British Gas sites and platforms.