Experience

The Peak Group of Companies

• Canada
• Building Materials
• 1 - 100 Employee

• Customer Service Team Lead

  • Jun 2022 - Present

• Project Coordinator

  • Oct 2018 - May 2022

  • Acted as a liaison between internal and external stakeholders, briefing them with promptness, courtesy and professionalism.• Verified contracts/ proposals to ensure that the correct product is ordered and delivered to the customer while maintaining appropriate documentation of each project in the company databases.• Assisted in calling and following up on leads, processing customer requests, service and change orders.• Formulated product proposals by effectively and precisely sizing rough openings and blue prints and co-ordinated the same with the re-measure, sales and installation team.• Scheduled and directed multiple installation crews on a daily basis by assigning 250 – 300 projects per month for the region.• Created purchase and work orders, reconciled and approved invoices for payment to sales consultants, installers and vendors.• Reviewed pipeline sales and analysed trends and proactively met Company’s cycle-time expectations, completing 90% of the jobs before the end of the cycle.• Assessed job profitability, reported any margin erosion and recommended resource requirements, methodologies, tasks, dependencies, deliverables, risks and other issues through the life of the project.• Maintained inventory database and assessed vendor products, reducing re-order costs by identifying product deficiencies.• Proactively explored opportunities to meet demands of clientele to provide highest level of customer service and quality on time and on budget.• Demonstrated sound judgement supported with customer-oriented acumen and practical experience to resolve escalation cases timely and harmoniously, bringing the complaints down to less than 1%.• Efficiently and accurately maintained, coordinated and processed customer rebate applications under the GreenON program of the Ontario government. Show less

• Project Support Coordinator

  • Apr 2018 - Oct 2018



Multiple Colleges

• Mumbai Area, India

• Assistant Professor

  • Jun 2012 - Feb 2018

  Colleges: Wilson, Sophia, H. R., Lala Lajpatrai, K.C. and Guru Nanak Teaching Experience and Publications • Subjects taught: Economics, Financial Systems, Application of Mathematics and Statistics for Analysis, etc. to post-secondary and graduate classes • Published papers/articles on sustainability in private sectors, being netizens and utilizing technology in educational institutions (ISSN: 2278-5655, ISBN: 978-93-85777-97-4 and ISSN: 2395-0544) Administrative Duties • Checked documents for accuracy, filed, sorted, labeled files and handed them over to the authority • Collected, organized, collated and maintained data in MS Excel every month • Filed relevant documents, updated the same in the database on MS Excel and sorted/filtered the data accordingly • Extracted relevant data from the system and generated monthly, bi-monthly & semi-annual reports • Streamlined and assigned work and put systems in place for continuity • Prepared departmental reports, 6 monthly reports and minutes of meetings using MS Word • Created operative and capturing presentations using MS PowerPoint • Designed the course structure and conducted practical sessions on diagrammatic representation in MS Excel • Effectively organized events, prepared brochures, scheduled programs, edited and proofread documents • Drafted outgoing correspondence and letters, put together and typed notices, letters and e-mails Customer Service Duties • Demonstrated strong interpersonal and consumer-oriented attitude • Successfully addressed issues, concerns and enquiries in a clear and simple manner both in person and on the telephone • Coordinated and met with prospective sponsors, corresponded and sent invitations through e-mail • Marketed about upcoming events and programs, reached institutional goals through the same • Resolved complaints and problems via email and in person in a timely and resourceful method • Displayed empathy towards customers with a commitment to addressing their urgent needs Show less