Experience

Al Nafi

• Canada
• E-Learning Providers
• 100 - 200 Employee

• Manager

  • Jan 2022 - Present

• Customer Service Manager

  • Jan 2022 - Present

  Lead the team of customer support specialists of AL NAFI to ensure that clients receive assistance with the technical aspects of products or services. Ultimately seek to maximize customer retention, thereby improving the profitability of the company.



Sybrid Private Limited - A Lakson Group Company

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Service Quality Coordinator

  • Jun 2008 - Sep 2019

  Conducted training's via one to one and focused counselling sessions to ensure quality of services for customer. Training of call center CSE’s for Colgate Palmolive and English Biscuits Manufactures. Conducting training sessions of Soft Skills and motivational training's. Conducted training's via one to one and focused counselling sessions to ensure quality of services for customer. Training of call center CSE’s for Colgate Palmolive and English Biscuits Manufactures. Conducting training sessions of Soft Skills and motivational training's.