Experience

CRM Services India Private Limited

• India
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • Nov 2022 - Present

  1.Diagnosing and resolving technical issues reported by clients or customers Providing guidance and instruction to users on how to use software, hardware, or other technical products 2. Creating and maintaining documentation and knowledge base articles to help users troubleshoot common problems 3. Collaborating with other teams, such as product development or quality assurance, to identify and resolve complex technical issues 4. Participating in product testing and quality assurance processes 5. Ensuring that customers' issues are resolved in a timely and satisfactory manner 6. Communicating with customers and clients through various channels, such as email, phone, or chat, to gather information about technical issues and provide updates on issue resolution progress. 7. To be a successful Technical Support Engineer, one should have excellent problem-solving skills, strong communication skills, and a good understanding of various technologies, such as software, hardware, networking, and databases. They should also be patient, empathetic, and able to work well under pressure. Technical Support Engineers typically hold a degree in computer science, information technology, or a related field, and have relevant certifications, such as CompTIA A+ or Microsoft Certified Systems Engineer (MCSE). Show less


BYJU'S
• India
• E-Learning Providers
• 700 & Above Employee
• Student Success Specialist

  • Mar 2022 - May 2023

Tech Mahindra
• IT Services and IT Consulting
• 700 & Above Employee
• Customer Support Associate

  • Oct 2021 - Feb 2022


Pinnacle Point

• United States
• IT Services and IT Consulting

• Email Marketing Specialist

  • Jul 2016 - Dec 2016

  Develop a decent and attractive advertising page using HTML to put forward on server and send it to millions of mails. Develop a decent and attractive advertising page using HTML to put forward on server and send it to millions of mails.