Experience

Digitech Outsourcing Solution

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Guest Communication Specialist

  • Jul 2023 - Present

  Guest Communication Specialist for Short Term Vacation Rentals on AirBnb, VRBO and Booking.com Major Responsibilities > Assisting guests in navigating the booking process, and answering questions about listings, availability, pricing, and booking policies. > Guide guests through the check-in process, providing information on the key collection, entry codes, and directions to the property. > Address and resolve any issues that may arise during the guest's stay, including maintenance problems, cleanliness concerns, and other property-related matters. > Provide guests with helpful information about the local area, including dining, attractions, transportation, and activities. > Ensure that guests are aware of safety procedures, emergency contacts, and guidelines for the property. > Encourage guests to leave reviews after their stay and help them with any issues related to leaving feedback on the platform. > Assist guests with payment-related inquiries, refund requests, and any billing concerns. > Mediate and help resolve disputes between guests and hosts, ensuring a fair and satisfactory resolution for all parties. > Collaborate with property hosts to gather additional information, address guest needs, and maintain a positive guest experience. Show less



Resourceinn HRMS & Payroll

• Pakistan
• Human Resources Services
• 1 - 100 Employee

• Technical Support and Implementation Specialist

  • May 2022 - Jun 2023

  Major Responsibilities : - Formulate implementation strategies that align with customer requirements, aimed at delivering a seamless onboarding experience -Facilitate the training of customers on the software, ensuring that they have a full understanding of its features and functionality - Provide technical support to customers, addressing their concerns and troubleshooting issues that may arise during implementation - Collaborate with sales teams to identify customer needs and expectations, ensuring that implementation strategies are tailored to their specific requirements - Work closely with development teams to ensure that the software is customized to meet customer needs, and to resolve any technical issues that may arise during implementation - Continuously monitor and evaluate the implementation process, making necessary adjustments to ensure a smooth and efficient onboarding experience Show less



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jun 2021 - Mar 2022

  Major Responsibilities : - Provide timely and professional support to customers, answering their inquiries and addressing their concerns in a friendly and empathetic manner.* Troubleshoot and resolve customer issues related to money transfers, bill payments, and other Western Union services - Conduct outbound calls to follow up on customer inquiries and provide updates on ongoing issues - Collaborate with cross-functional teams, including Fraud and Compliance, to investigate suspicious transactions and mitigate risks - Educate customers on Western Union services, policies, and procedures, ensuring that they have a full understanding of our products and services.*Process customer transactions, ensuring that all transactions are completed accurately and in compliance with regulatory requirements - Continuously evaluate and improve customer service processes and procedures to ensure the highest level of customer satisfaction - Participate in ongoing training and development programs to stay up-to-date on product and service offerings. Show less

• Sales Executive

  • Mar 2021 - Jun 2021

  * Worked as a sales executive for US-based Telsat, broadband and home security providers* Generated sales by building and maintaining strong client relationships* Presented customized solutions that met clients' unique needs and challenges* Exceeded sales targets and contributed to organizational growth and success* Managed sales pipelines, conducted market research, and identified potential customers* Used effective communication and a customer-centric approach to build rapport and trust with clients* Demonstrated professionalism, attention to detail, and a results-driven mindset in all aspects of work Show less