Experience

Emitac

• Information Technology & Services
• 100 - 200 Employee

• Sr IT Sales and Support Engineer

  • Jun 2011 - Present

  •Handling company’s top line corporate customer for their technical issues such as Desktop Hardware/software//Laptop up to components Level. •Preformed customer satisfaction calls and providing continuous coverage support. Provided training to direct and third party personnel. •Handle the tasks of providing technical support on HP/Acer/Samsung products to customers via customer site and phone or email. •Perform responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of management. •Responsible for achieving and maintaining call statistics like number of calls answered, number of cases closed or issues resolved. •Handle the tasks of technical support issues for operating system. Such Win XP /Win Vista/Win7 •Provide technical consultation on current and proposed systems to the clients. •Perform responsibilities of documenting technical cases, recommendations and resolutions in the database system. •Effectively find, and developed oversight processes and support strategies that are helpful in increasing profitability and reducing the time required to resolve problems. •Maintain overall ownership of user’s issue & service ensuring that they receive Solution within reasonable timeframe. Show less



computer Garage Pvt Ltd

• IT Support Engineer

  • Oct 2006 - Apr 2011

  •Desktop/Laptop Troubleshooting and Repairing •Identify root causes of complex technical and non-technical problems in the laptop. •Analyze and evaluate alternate approaches to solve technical and non-technical Problems •Assist, support and coordinate with both internal and external customers. •Maintain data backup and disaster recovery procedures. •Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data Show less



Silicon Computers

• Goa India

• IT Support Engineer

  • Nov 2004 - Jul 2006

  •Technical support in designing and developing highly complex integrated solutions to meet business requirements •Perform and evaluate cost analysis and vendor comparisons for large-scale projects to ensure cost-effective and efficient operations •Provide escalated, highly complex technical support to customers by investigating and resolving system related matters •Coordinate technical support staff in planning, conducting and overseeing the technical aspects of projects •Develop training tools and documentation as well as oversee the implementation of the same •Review technical database and current practices to support business requirements Show less