Experience

Precision Hub

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Manager

  • Mar 2014 - - Halen

  Business Consulting · Health Insurance · Healthcare Consulting · Outsourcing · Project Management · Financial Analytic, Data Reporting ·We lead our clients by leveraging the power of analytics and technology to deliver better outcomes for their business. At Precision Hub our team experts use predictive analysis to scrub claims to maximize reimbursements.Our mission is synchronized. - Our success is directly tied to our customer's revenue collection. We help our clients to achieve their business objectives using advanced analytics, synchronized through advanced technology tools.Precision Hub offers its customers a complete end-to-end RCM solution. Our key drivers are built in a combination of models that address critical process decision points and properly integrating that analytics into a workflow, which delivers trackable, predictable, and measurable results.We go the extra mile to provide the best experience to you by using our exceptional resources to help you keep abreast with how your business health is, on Daily/Weekly/Monthly dashboards.



Sybrid Private Limited - A Lakson Group of Company

• Operations Trainer

  • Eki 2011 - Haz 2014

  • Designed effective training programs for both new and existing call center employees.• Coached and developed a team of over 80 Customer Sales & Service Representatives to help them achieve significant improvements in sales and productivity• Provided each team member with constructive feedback to ensure they would exceed monthly goals• Assisted my team with complex service orders and recommended corrective action to address customer issues• Monitored calls to observe employee's demeanor, technical accuracy and conformity to company policies• Provided training to new employees and internal/external clients on effective quality call handling and business etiquette.• Coached, motivated and developed representatives for all departments for the entire call center• Responsible for training new call center employees on the ordering system and procedures• Handled escalated issues in order to assure complete customer satisfaction.• Served as liaison between training department and the Xerox Network on all curriculum• Created, Designed, modified and prepared instructional material

• Customer Service Supervisor

  • Ağu 2008 - Eyl 2011

  • Responsible for providing quality and efficient customer service to customers through the daily management of a team keeping daily targets in view and achieve team goals• Maintained QA standards for staff, ensured calls were compliant with company’s standard, escalated issues as needed, and maintained communication with customers and management• Coaching, counseling, training of team• Monitoring all required paperwork and documentation• Motivated team to meet monthly goals and beat other teams in the Center• Monitored calls by listening in randomly to insure quality of service.• Conducted team meetings on policy and procedure and training staff on applications.• Identified operational risks and made documented changes to departmental policy and procedure• Provided ongoing training, coaching, and mentoring on as needed basis• Motivating, recognizing and rewarding team • Maintained 98% team success rate