Zeeniya Perera
Admin Assistant - Social Media at Conscious Creatives Collective- Claim this Profile
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Bio
Credentials
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Digital Optimisation
CIM | The Chartered Institute of MarketingMar, 2023- Oct, 2024 -
Diploma in Professional Digital Marketing
CIM | The Chartered Institute of MarketingMar, 2023- Oct, 2024 -
Marketing and Digital Strategy
CIM | The Chartered Institute of MarketingMar, 2023- Oct, 2024 -
The Digital Customer Experience
CIM | The Chartered Institute of MarketingMar, 2023- Oct, 2024 -
Applied Marketing
CIM | The Chartered Institute of MarketingOct, 2022- Oct, 2024 -
Certificate in Professional Digital Marketing
CIM | The Chartered Institute of MarketingOct, 2022- Oct, 2024 -
Digital Marketing Techniques
CIM | The Chartered Institute of MarketingOct, 2022- Oct, 2024 -
Planning Campaigns
CIM | The Chartered Institute of MarketingOct, 2022- Oct, 2024 -
CIM ACIM Member
CIM | The Chartered Institute of MarketingMar, 2023- Oct, 2024
Experience
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Conscious Creatives Collective
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Australia
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Design Services
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1 - 100 Employee
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Admin Assistant - Social Media
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May 2022 - Present
• Scheduling Social Media posts for clients. • Handling client communications. • Handling new client onboarding process. • Coordinating Social Media content with the Client and the designing team • Handling the Social media Chat customer support services. • Preparing monthly analytics reports for each client. • Designing or editing content on Canva on occasions. • Market Research on upcoming trends • Proof-reading websites prior to launching. • Scheduling Social Media posts for clients. • Handling client communications. • Handling new client onboarding process. • Coordinating Social Media content with the Client and the designing team • Handling the Social media Chat customer support services. • Preparing monthly analytics reports for each client. • Designing or editing content on Canva on occasions. • Market Research on upcoming trends • Proof-reading websites prior to launching.
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Product Manager
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Nov 2020 - Apr 2022
• Conducting market research to determine the business growth opportunities. • Preparing and executing marketing objectives to grow the business. • Handling social media platforms and carrying out marketing campaigns. • Monitoring digital campaigns and escalating the issue to the CEO. • Analyzing social media analytics and developing marketing strategies. • Identifying process level issues and escalate to the CEO. • Handling new vendors and adding their products to the website. • Daily maintenance of the website such as costing, product descriptions and website management. • Handling the online customer support services when required. • Handling exports (Preparing quotations, placing orders for customers, following up on orders). • Preparing weekly sales reports. • Preparing weekly market price comparisons in order to maintain the pricing of products to match with the market price. • Weekly costing and pricing of products on the website. Show less
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Customer Care - Team Leader (Senior Executive)
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May 2018 - May 2019
• Responding to customer inquiries and complaints, channelled through multi-channel contacts in the given time frame via emails. • Identifying process level issues and escalate to the management. • Handling the online customer support services (Zendesk). • Providing backup to the call centre • Conducting training sessions to improve the service quality. • Preparing training material to new processes. • Handling complaints related to the service and product quality and escalate to the management. Show less
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Customer Relation Execuitive
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Nov 2013 - Nov 2016
• Responding to customer inquiries and complaints, channelled through multi-channel contacts in the given time frame via emails. • Coordinating with external vendors and ensure the required production is completed. • Identifying process level issues and escalate to the management. • Providing the backup to the Head of Product Management. • Handling new vendors and adding their products to the website. • Maintaining the website and managing the changes. • Handling the online customer support services (Zendesk). • Handling online chat support (Zopim). • Handling walk-in customers and helping them to place the order online. • Providing backup for the customer care team on special occasions. • Handling exports via DHL to other countries. • Handling high end clients and providing the service as per their requirements. Show less
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Providence Business Services
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Quality Assurance Executive
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Aug 2012 - Sep 2013
• determining, negotiating and agreeing in-house quality procedures, standards and/or specifications • assessing customer requirements and ensuring that these are met • setting customer service standards • specifying quality requirements of raw materials with suppliers • investigating and setting standards for quality/health and safety • ensuring that manufacturing processes comply with standards at both national and international level • working with operating staff to establish procedures, standards, systems and procedures • writing management/technical reports and customers’ charters • determining training needs • acting as a catalyst for change and improvement in performance/quality • directing objectives to maximise profitability • recording, analysing and distributing statistical information • monitoring performance • Supervising technical staff. Show less
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Education
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2023 -
Cardiff Metropolitan University
Master of Business Administration - MBA -
2023 - 2023
CIM | The Chartered Institute of Marketing
Postgraduate Diploma in Professional Marketing, Marketing -
2022 - 2022
CIM | The Chartered Institute of Marketing
Diploma In Professional Digital Marketing, Marketing -
2022 - 2022
CIM | The Chartered Institute of Marketing
Certificate In Professional Digital Marketing, Marketing -
1999 - 2012
St. Joseph's Girls' School, Nugegoda
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