Experience

Lake State Cleaning, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2023 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Claim and Disputes Fraud Specialist (Back Office)

  • Apr 2018 - Jul 2023

  • Performs Reasonable Investigation to claims and disputes filed by clients to mitigate loss.•Handles customer complaints and disputes.•Provides exceptional customer service skill.• Process Chargeback and Pre-Arbitration in Visa Resolve Online.• Actively participating in CIP (Continuous Improvement Plan) to develop the firm and the business.

• Claims and Dispute Specialist (Phones)

  • May 2017 - Apr 2018

  • Assists clients in filing claims and disputes with their bank account and debit card transactions.• Educated the clients with the result of the investigation.•Handles customer complaints and disputes.•Provides exceptional customer service skill.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Time Warner Cable (Spectrum) Technical Support, Billing and Customer Service Specialist

  • May 2016 - Apr 2017

  •Billing •Technical support •Technician Appointment Setter •Sales •Customer Service •Problem Solving •Billing •Technical support •Technician Appointment Setter •Sales •Customer Service •Problem Solving