Experience

Cube Online

• Australia
• Software Development
• 1 - 100 Employee

• Sales Manager

  • Apr 2022 - Present

  As a Sales Manager at Cube Online my role is split across two areas. My first responsibility is to help businesses of all shapes and sizes grow their business with the use of our world leading local marketing & customer experience platform. I work with a large client base across multiple industries and have experience working with everyone from small independent run businesses through to large multinationals. The products I most commonly help my clients with are review generation & reputation management, two-way SMS communication, email marketing ,business listing management, webchat, referrals, websites and paid media. Secondly I also personally review my clients progress and look for further strategic opportunities to help them both continue to grow their online presence and improve their internal customer experience processes. Finally Outside of my work with clients I am responsible for training, developing and managing a high-performance sales team. My responsibilities within this role include recruitment, on-boarding, coaching & career planning, performance reviews, leading team meetings, HR & payroll, internal reporting and management of internal processes.

• Team Leader

  • Aug 2021 - Apr 2022

• Senior Digital Sales Executive

  • Jun 2020 - Aug 2021

• Digital Sales Consultant

  • Nov 2019 - Jun 2020



Telstra Business Centre Northern Territory

• Business Consultant

  • Jan 2018 - Apr 2018

  Sales and customer assistance; outbound telephone consultancy for small to medium businesses; processing contracts and sales from beginning to completion; liaise with clients to carry out whole of account review/s to identify needs and deliver solution-based products; front counter service; coaching; achieving and exceeding KPI’s; meeting and greeting customers; contract compliance; opening and closing store; answering and taking phone messages; time management of staff on floor. Sales and customer assistance; outbound telephone consultancy for small to medium businesses; processing contracts and sales from beginning to completion; liaise with clients to carry out whole of account review/s to identify needs and deliver solution-based products; front counter service; coaching; achieving and exceeding KPI’s; meeting and greeting customers; contract compliance; opening and closing store; answering and taking phone messages; time management of staff on floor.



Telstra Holdings Pty Ltd.

• Australia
• Telecommunications

• Floor Manager/Senior Sales Consultant

  • Oct 2013 - Jan 2017

  Sales and customer assistance; front counter service; coaching; achieving and exceeding KPI's; meeting and greeting customers; contract compliance; cross-selling/upselling, opening and closing store; answering and taking phone messages; time management of staff on the floor. Achievements: Telstra Store of the Quarter - National Sales performance Q2 FY17 Telstra Store of the Year - FY16 Sales and customer assistance; front counter service; coaching; achieving and exceeding KPI's; meeting and greeting customers; contract compliance; cross-selling/upselling, opening and closing store; answering and taking phone messages; time management of staff on the floor. Achievements: Telstra Store of the Quarter - National Sales performance Q2 FY17 Telstra Store of the Year - FY16



Liv-eat Sandwich Bars

• Australia
• Restaurants

• Assistant Manager

  • Mar 2012 - Oct 2013

  Sales and customer assistance; front counter service; cash register operation and cash management; answering and taking phone messages; compliance with OH&S requirements; manage staff and assign staff roles; preparation of food and barista; opening and closing or store. Sales and customer assistance; front counter service; cash register operation and cash management; answering and taking phone messages; compliance with OH&S requirements; manage staff and assign staff roles; preparation of food and barista; opening and closing or store.