Experience

East Haven Nursing & Rehab

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Social service secartary

  • Apr 2021 - Present



H&R Block

• United States
• Retail
• 700 & Above Employee

• Associate Team Lead

  • Nov 2020 - Apr 2021

  I am in-charge of a single retail office in the Bronx during tax season. I provide all support to clients & tax pros. ● Support MTL (Multi-Unit Team Leaders) for running smooth operations. ● Execute & hold all tax office associates to SOP & customer service. ● Handling all concerns for clients and making sure everyone is scheduled & all conflicts are resolved. ● Lead office from the Front desk, providing phone coverage and engaging with clients to deliver an outstanding experience. ● Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals. ● Lead daily huddles and communicate essential information to office associates. ● Prepare performance reports for the team, team leaders & DGM. Show less



Mobitel LLC

• Telecommunications
• 1 - 100 Employee

• Office Manager

  • Aug 2020 - Apr 2021

  I am in charge of all the team members. Mobitel Has 29 Boost Stores. We are a team of 50 sales agents, 3 district managers & 2 admin assistance. Boost is a prepaid telephone service. I provide all admin support to each store. ● Overlook the daily sales & expenses. ● Arrange meetings with managers & BODs for team targets and development plans. ● Arrange Training. ● Prepare performance reports for the team. I am in charge of all the team members. Mobitel Has 29 Boost Stores. We are a team of 50 sales agents, 3 district managers & 2 admin assistance. Boost is a prepaid telephone service. I provide all admin support to each store. ● Overlook the daily sales & expenses. ● Arrange meetings with managers & BODs for team targets and development plans. ● Arrange Training. ● Prepare performance reports for the team.



Singapore Polo Club

• 80, Mount Pleasant Road, Singapore

• Office Manager

  • 2014 - 2015



Blue Dolphin Gallery (Singapore) Pte. Ltd.

• 100 Turf Club Road, Singapore

• Operations Manager

  • Jul 2013 - Mar 2014



Dessus Outsourcing Group Pte. Ltd.

• Senior Customer Service Manager

  • Mar 2013 - Jun 2013

  Dessus is a registered outsourcing agency working for Standard Chartered Bank. Handing Personal Loans. Customers oriented. Dessus is a registered outsourcing agency working for Standard Chartered Bank. Handing Personal Loans. Customers oriented.



Onkar Infotech

• Senior Training Manager

  • Nov 2011 - Jul 2012

  Onkar Infotech is famous as Southall Travels, UK based company, deals in air ticketing. Using all softwares like Amadeus, Worldspan & Sabre. Onkar Infotech is famous as Southall Travels, UK based company, deals in air ticketing. Using all softwares like Amadeus, Worldspan & Sabre.



Astra business sevecies

• Production Support Manager

  • Nov 2005 - Oct 2011



Teleperformance

• Telesales Representative

  • Oct 2004 - Jun 2005



IRM

• Customer Service Representative

  • Aug 2003 - May 2004

  First company to start my career in service sector. First company to start my career in service sector.