Zea Zhao

Travel Service Manager at Shanghai American School
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Contact Information
us****@****om
(386) 825-5501
Location
Minhang District, Shanghai, China, CN
Languages
  • English -
Skills

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Bio

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Credentials

  • National Tour Guide Certificate
    -

Experience

  • Shanghai American School
    • China
    • Education Administration Programs
    • 400 - 500 Employee
    • Travel Service Manager
      • Aug 2016 - Present

      - Leading school-wide travel service office and liaise with all departments at school, students and parents, and service providing agents- Serving as liaison to academic leaders for planning and management of SAS' trips portfolio- Supervising all travel related activities for SAS (Puxi and Pudong campus)- Managing the biggest school event and logistics (over 400 people for 5 days twice a year)- Developing and overseeing curriculum related culture travels- Contracting with service providing agents (airliners, travel agencies, hotels, outdoor clubs, restaurants, etc.) Show less

    • Travel Coordinator
      • Aug 2008 - Present

      • Responsible for planning and development of all travel related activities for Pudong Campus• Liaise with all departments at school, students and parents, and service providing agents• Develop and oversee curriculum related travels with China Alive – a week long program involving approximately 1,000 people traveling to more than 20 different destinations each year• Contract with service providing agents (airliners, travel agencies, hotels, outdoor clubs, restaurants, etc.)

  • SCA - Hygiene and Forest Products Company
    • Sweden
    • Manufacturing
    • 700 & Above Employee
    • Executive Assistant
      • Jul 2004 - Aug 2008

      • Managed daily office operation including business travel bookings, conference handling, etc. • Developed strong relationships with the president, managers and staff, creating a cohesive and productive team within a deadline-driven environment. • Contracted with service providing agents • Provided support for expatriate employees • Managed daily office operation including business travel bookings, conference handling, etc. • Developed strong relationships with the president, managers and staff, creating a cohesive and productive team within a deadline-driven environment. • Contracted with service providing agents • Provided support for expatriate employees

  • CHINA TRAVEL SERVICE
    • Hospitality
    • 1 - 100 Employee
    • Sales Manager
      • Aug 2000 - Jul 2004

      • Finalized English oversea market sales for packages, delivering comprehensive tour information, answering client questions, and completing registration process. • Processed client profiles and organized office systems to ensure smooth workflow. • Conducted oversea tour groups and international students groups • Trained new English speaking tour guides on tour leading techniques, client protocol and problem solving skills. • Finalized English oversea market sales for packages, delivering comprehensive tour information, answering client questions, and completing registration process. • Processed client profiles and organized office systems to ensure smooth workflow. • Conducted oversea tour groups and international students groups • Trained new English speaking tour guides on tour leading techniques, client protocol and problem solving skills.

Education

  • Manchester Business School
    Global Part Time MBA
    2014 - 2016
  • Xi'an Foreign Language University
    Bachelor of Arts (B.A.), English and Tourism
    1996 - 2000

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