Experience

Bulgarian Online Research

• Bulgaria
• Market Research
• 100 - 200 Employee

• • May 2019 - Present

  Roles and Responsibilities ▪ Providing support to (new) PMs and actively promoting best practices and WoW▪ Checking the project work of (new) PMs and passing appropriate guidelines feedback▪ Actively assisting and giving feedback for internal or external procedures▪ Involvement in the Training program (theory and practice sessions)▪ Assigning tasks to other team members with the appropriate follow-up and monitoring elements▪ Creating specific documents and presentations for immediate or future reference▪ Technically adept and having deeper understanding of how redirects, links, variables and tools work ▪ Technical assistance and expertise in testing new software features, processes, protocols etc.▪ Presenting to groups and sharing learnings for (future) projects▪ Acting and reacting adequately in urgent situations Essential Functions▪ Online project management of tracking/wave/ad hoc studies within different accounts▪ Working to a budget and being mindful of the cost and profitability of projects▪ Working on multivendor and multicountry projects▪ Survey scheduling, setup, sample specification and selection, feasibility assessment▪ Survey testing, monitoring, reporting, updating, survey closure▪ Client and Panel Partner communication▪ Communication with LSR PMs, Sales, Panel Ops, RT, Dev and other departments▪ Advising on project, quota and questionnaire requirements and design▪ Handling queries from Panel Care▪ Internal communication within the team▪ Following the updated/revised/new procedures along with providing adequate feedback on them Other Functions▪ Maintaining positive working relationship with colleagues▪ Being professional and mindful of the verbal expressions▪ Serving as a good example and having positive influence on teammates▪ Sticking to the internal office policies, protocol and procedures▪ Performing other responsibilities associated with this position as may be appropriate Show less

• • Nov 2017 - Apr 2019

  Roles/Responsibilities:- Manage every aspect of online project management.- Survey scheduling and set-up.- Sample specification.- Survey monitoring.- Data checking and validation.- Keep account director and pricing team updated on status.Other Support tasksSupport may be required in the following areas:- Data preparation.- Panel care – handling queries from panel care staff.- Understanding incentive fulfillment.Supervisory Responsibilities:▪ Providing support of the new trainees▪ Checking the projects/work of the new trainees▪ Assigning low complexity tasks to new trainees and QA-ing upon completion ▪ Assisting and giving feedback for internal/external proceduresEssential Functions: ▪ Online project management of tracking/wave/ad hoc studies▪ Working on multivendor projects▪ Survey scheduling, Set-up, Sample specification, Feasibility assessment▪ Survey Testing, Monitoring, Reporting, Updating, Closure▪ Providing support and working on specific tasks entrusted by Senior PMs/TLs▪ Client and Panel Partner communication▪ Communication with LSR-GMI PMs, Sales, Sampling and Other Departments▪ Handling queries from Panel Care▪ Internal communication within the Team▪ Following the updated/revised/new policies and procedures Show less

• • Aug 2016 - Oct 2017

  Roles/Responsibilities:- Manage every aspect of online project management.- Survey scheduling and set-up.- Sample specification.- Survey monitoring.- Data checking and validation.- Keep account director and pricing team updated on status.Other Support tasks- Support may be required in the following areas:- Data preparation.- Panel care – handling queries from panel care staff.- Understanding incentive fulfillment.



Sixty K Ltd (60K)

• Bulgaria
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Technical Service Representative

  • Dec 2014 - Jul 2016

  • To provide excellent support and customer care services to the end users of our Client; • To be able to react on customers’ requests promptly and in a professional manner; • To operate correctly with our Client’s internal software programs and applications; • To be able to meet 60K requirements concerning high quality services provision. • To provide excellent support and customer care services to the end users of our Client; • To be able to react on customers’ requests promptly and in a professional manner; • To operate correctly with our Client’s internal software programs and applications; • To be able to meet 60K requirements concerning high quality services provision.