Commercial & Analytics and Reporting IT Lead for Application Managed Services

• Jul 2021 - Present

• Responsible for Maintenance Support and Operations of the various business applications covering the Animal Health Commercial Operations & Analytics areas.• Working with regional and global resources to ensure oversight on the various business applications within provided scope.• Providing operational support oversight for both business critical and essential applications.• Working closely with Animal Health functional/technical leads, and various development teams to schedule, communicate, and ensure appropriate support collaboration for key system changes and projects.• Continue to increase functional knowledge of the application(s) to help reduce costs through continuous improvements while providing a high level of support.• Ensure the Managed Services partner maintain good System Documentation, and ensure ongoing GMP and Sarbanes-Oxley system compliance through proper Documentation and SOPs in a Pharmaceutical highly-regulated environment.• AMS Interface to TIO account management team in support of MAH-IT Global ERP (Functional) systems that span multiple business capabilities in both GxP and non-GxP environments.• Service Delivery to ensure our organization meets both our operational and project portfolio deliverables.• Vendor Management to ensure our suppliers will provide the necessary support under the Managed Services framework for the applications in the respective business capabilities.• Follow and utilize core standardized processes for service delivery management• Demand management and capacity planning

IT Functional Service Lead of SAP ERP for Application Managed Services

• Sep 2015 - Present

• Working with regional and global resources to ensure oversight on ERP functional work, around all SAP modules.• Providing operational support oversight for ERP application (s) within the scope of Global ERP Operations and Managed Services.• Working closely with Animal Health functional/technical leads, and various development teams to schedule, communicate, and ensure appropriate support collaboration for key system changes and projects.• Continue to increase functional knowledge of the application(s) to help reduce costs through continuous improvements while providing a high level of support.• Ensure the Managed Services partner maintain good System Documentation, and ensure ongoing GMP and Sarbanes-Oxley system compliance through proper Documentation and SOPs in a Pharmaceutical highly-regulated environment.• AMS Interface to GTO account management team in support of MAH-IT Global ERP (Functional) systems that span multiple business capabilities in both GxP and non-GxP environments.• Service Delivery to ensure our organization meets both our operational and project portfolio deliverables. • Vendor Management to ensure our suppliers will provide the necessary support under the Managed Services framework for the applications in the respective business capabilities.• Follow and utilize core standardized processes for service delivery management• Demand management and capacity planning

Application Analyst

• Jan 2014 - Aug 2015

Responsibilities:• End-users support in the FI/CO area, SEC area (GRC, user maintenance, etc.) and EDI setting• with support of Global Apps team, developing, manages and completing IM projects that will contribute to business growth, competitive advantage or increased efficiency by working with key users in all functions• organizing system testing in cases where regression testing or testing of new features is required. Ensuring business users & key users keep local documentation up to date• End users training preparation and execution• contributing to drive business improvement by working with key users proactively and by developing of the use of IM further across all functions within the business• SAP configuration• eCATT script preparation and execution

IT Administrator / SAP LAM FICO/SEC

• May 2009 - Dec 2013

• Local responsibility for onsite servers and services, planning and upgrades• MS Servers administration• SQL Server administration• SAP LAM (Local Application Manager) Coordinator for CZ/SK• SAP LAM for FICO, SEC and EDI

Environment Specialist

• May 2008 - Apr 2009

• Management , maintenance and installation on MS platform servers + Oracle DB, responsibility for good platform health • installation ,patch management and maintenance of OSS/BSS sw FORIS NG (telecommunication)• On-site platform support (Germany, equatorial Africa) • Management , maintenance and installation on MS platform servers + Oracle DB, responsibility for good platform health • installation ,patch management and maintenance of OSS/BSS sw FORIS NG (telecommunication)• On-site platform support (Germany, equatorial Africa)

IT support

• May 2006 - May 2008

• User support for Mafraprint print factory workers , HW and SW installations, managing and solving IT problems • Management and maintenance on MS platform servers, responsibility for mission critical systems • User support for Mafraprint print factory workers , HW and SW installations, managing and solving IT problems • Management and maintenance on MS platform servers, responsibility for mission critical systems

IT technician

• Apr 2002 - Apr 2006