Zay Roque

Client Relationship Manager at Magic, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Bacolod, Western Visayas, Philippines, PH

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Bio

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Experience

  • Magic
    • United States
    • Outsourcing and Offshoring Consulting
    • 500 - 600 Employee
    • Client Relationship Manager
      • Mar 2022 - Present

      Responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them. Responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

  • ARB Call Facilities Inc
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Loan Officer
      • Jun 2019 - Mar 2022

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Billing Specialist
      • Dec 2018 - Jun 2019

  • Panasiatic Solutions
    • Outsourcing/Offshoring
    • 200 - 300 Employee
    • Quality Assurance Specialist
      • Dec 2012 - Dec 2018

      Responsible for setting the quality standards for incoming and outgoing calls.

    • Customer Service Representative
      • Jan 2011 - Nov 2012

      To effectively address customer complaints and help customers acquire service.

Education

  • La Consolacion College - Bacolod
    Bachelor of Business Administration - BBA, Marketing
    2018 - 2018

Community

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