Experience

Bengal Group Limited

• Bangladesh
• Retail Office Equipment
• 1 - 100 Employee

• Senior Executive, HR & Communication

  • Dec 2022 - Present

  •Design compensation and benefits packages •Implement performance review procedures •Develop fair HR policies and ensure employees understand and comply with them •Implement effective sourcing, screening and interviewing techniques •Assess training needs and coordinate learning and development initiatives for all employees •Monitor HR department’s budget •Act as the point of contact regarding labor legislation issues •Manage employees’ grievances •Create and run referral bonus programs •Measure employee retention and turnover rates •Oversee daily operations of the HR department Show less



Team Attendant

• Mechanical Support

  • Nov 2017 - Present

  •Mechanical Support at Team Attendant, IUB Robotics and Rover Development Team •Active participation in Building two Mars Rovers •Active participation in University Rover Challenge 2018 ,UTAH,USA (Ranking: 1st in Asia, 6th Worldwide) •Intense Teamwork •International Participation •Mechanical Support at Team Attendant, IUB Robotics and Rover Development Team •Active participation in Building two Mars Rovers •Active participation in University Rover Challenge 2018 ,UTAH,USA (Ranking: 1st in Asia, 6th Worldwide) •Intense Teamwork •International Participation



Recog Technologies

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Web Developer

  • Oct 2021 - Feb 2022



Eastern Lane Logistics Inc

• Toronto, Ontario, Canada

• Account Manager

  • Apr 2021 - Oct 2021

  • Document conversations with customers to track requests, problems, and solutions. • Field customer complaints and queries, fast-tracking them for problem resolution. • De-escalate problematic customer concerns, maintaining a calm, friendly demeanor. • Make outbound calls to obtain account information. • Assess customer needs and upsold products and services to maximize sales. • Set up and activated customer accounts. • Work with Account Managers to develop customer service improvement initiatives. Show less