Head of Aftersales, Daimler Commercial Vehicles

• Sep 2017 - Present

Daimler Trucks & Buses, Mercedes-Benz VansHead of Aftersales Management (Parts and Service), responsible for business generation and P&L. leading department of 150+ employees.

Service Manager, Daimler Commercial Vehicles

• Jan 2016 - Sep 2017

Responsible for Service and parts (acting Aftersales Manager). Driving KPI-based performance approach whilst promoting a culture of collaboration with emphasis on quality and innovation. Providing a tailored made customer solutions. Managing a large scale Service facility with over a 1000 vehicle throughputs per month.

Parts Manager, Commercial Vehicles

• Oct 2012 - Jan 2016

Managing the BU to exceed all stakeholder's expectations. Increasing the market share by acquiring new Key Accounts while retaining and growing the existing ones. Constantly exploring innovative ways to drive the business. Special focus on providing a comprehensive fleet solutions: Contract pricing, product bundling, Key Account Management & Vendor Managed Inventories. Drives regular market surveys to sustain proper product-price based positioning against the competitors (Grey imports, OE / Aftermarket, fake, etc...). Steering and educating the market in terms of advantages of using genuine parts. Strong emphasize on TCO approach instead of "buy-in cost method". Completely responsible for BU P&L. Drives KPI based Management approach: (Net Sales, GP, NP, ROI, Stock turn factor, Fill rate, Stock Aging & Obsolescence, etc...) Continual SOP monitoring and optimization. Ensuring top Customer experience when dealing with EMC CV Parts. Managing team of 24 employees. Reporting directly to GM. Show less

Spare Parts Manager

• Jul 2007 - Oct 2012

Managing all segments of parts business (handling different Brand divisions: Passanger cars & Commercial Vehicles). In charge of parts Logistics nationwide. Sales and Customer oriented. Fully committed to fulfill agreed targets (quantitative: revenue & qualitative: increase of KPI's). Leading the parts department to top performance. Authorized network coaching/steering in accordance to business requirements. Applying appropriate guidelines & measures, assigning field force personnel. Inventory management allignment with current business needs. Ensuring proper parts stocking, expiry dates management, Stock assortment diversification (increase of Service level & optimizing stock turn factor), Overall improvement of spare parts availability while retaining profitable parts inventory. Operative planning, cost control, permanent business result asessment - f.oe. TA fulfillment, OP vs realization; cost overview - planned vs actual; G&A actuals, etc... Leading the team of 18. Show less

Team Leader - parts procurement and inventory planning

• Mar 2003 - Jul 2007

Inventory level planning, timely parts stock replenishment based on demand and prevailing market trends in a cost effective manner. Order placing, status tracking and follow up with vendors. Providing real-time status update to sales team and external customers. Working closely with customs clearing dept. in preparing relevant clearance statements and documents. Taking up all technical inquiries from sales team and external customers, communicating with Daimler technical dept. and feeding back the replies. Executing numerous sales & stock analysis in order to determine any gaps and exploit business opportunities. Leading the team of 3 staff. Show less

Technical support & procurement

• Nov 1998 - Feb 2003